Field Support Specialist - helpdesk

Details

Country: USA
Location: Massachusetts-Boston Waltham, MA 02453
Total applied: 40
Job Category:Customer Support/Client Care
Relevant Work Experience:1+ to 2 Years
Education Level:Bachelor's Degree
Location:Waltham, MA 02453
Status:Full Time, Employee
Occupations:Technical Customer Service
Career Level:Experienced (Non-Manager)
Relevant Work Experience:1+ to 2 Years

Commonwealth Financial Network -- Field Support Specialist

Commonwealth has been acknowledged for five consecutive years as one of the Best Places to Work in Massachusetts by the Boston Business Journal.

Do you have a strong analytical background with an affinity for the technical arena? Are you looking to be part of a team and an organization that demands indispensable service?

In this role, you will be directly responsible for first-level technical support and project work. You will work with Commonwealth brokers and assistants to support technology issues.

Requirements:Bachelor's degree in an IT-related field; or 1â€“2 years of related experience in helpdesk or phone support Extremely high-level customer service skills Experience with GoldMine, ACT or MSCRM, a big plus Strong attention to detail Excellent listening and follow-up skills Excellent phone manner Experience in troubleshooting in an e-mail hosting environment Must have knowledge of POP3 and SMTP e-mail protocols, including troubleshooting e-mail connectivity Experience in advanced MS Outlook 2003 functionality and the protocols involved with connecting to an Exchange 2003 mailserver is a plus Handheld (BlackBerry, Treo, etc.) knowledge is a plus Resourceful, self-starting professional Strong desire to establish and maintain relationships Proactive problem-solving skills Great attitude!

Waltham, MA position

- Apply for Field Support Specialist - helpdesk

Related jobs

	Network Engineer Company: Veritude, a Fidelity Investments companyLocation: Boston,Â toÂ 02210Status: Full Time, Temporary/Contract/ProjectJob Category: IT/Software DevelopmentCareer L...
	Associate, Investor Relations FD Ashton Partners is a strategic consulting firm providing investor relations and corporate communications advisory services. We work in partnership with CEOs, CFO...
	Manager of Investment Reporting Since 1912, we at Liberty Mutual have committed ourselves to providing broad, useful and competitively-priced insurance products and services to meet our customerâ€™s ...
	Senior Assistant Operations Manager Description To assist the Operations Manager with administrative functions to minimize risk and assureefficient client-focused service. Responsibilities (Exempt) Â· A...
	Global Securities Lending Tax Manager Company: Brown Brothers Harriman and Company Location:Â Boston, MA 02109 Status:Â Full T...
	Oracle Applications DBA About the Company: Harvard Vanguard Medical Associates is a premier multi-specialty physician practice with many convenient locations in the greater Boston area. H...
	Capital Markets Analyst Potomac Realty Capital, LLC is a specialty real estate finance company focused on structured financial solutions and permanent real estate loans for all commercial ...
	Product Manager-Financial Advisory Segment Pyxis Mobile, a leading provider of innovative wireless software for the Financial Services industry, is looking for a Product Manager with experience in the Financial A...
	Wealth Management : Account Manager Posting Intro: The client is currently looking for a Wealth Advisor to work in our Account Management team. The team is responsible for supporting a suite of market ...
	Senior Marketing Manager About FundQuest: FundQuest is a leader in the managed accounts industry. Founded in 1993, we are a global provider of web-delivered wealth management solutions ...

Related press releases

Courageous reform
There can be little doubt we are making progress when it comes to improving further education. More young people and adults than ever are gaining good qualifications ever...

Half of MG Rover workers want to return
Almost a year after the collapse of MG Rover, many former workers are paid less and wish they still worked for the firm, according to a report released today. Of the nea...

Making ends meet
Earning some dosh to get through uni might seem unavoidable, but don't lose sight of the reason you are there: to get a degree. Earning shouldn't mean missing vital lectu...

Young, successful, well paid: are they killing feminism?
Chiara Cargnel wants to have it all: a high-flying career and a successful marriage. So far she is halfway there. At 26, she is an investment banker in London working ove...

The earth man cometh
I am merely the conduit,' says Patrick Holden, director of the Soil Association, when I ask him to sum up his achievement after 10 years in the job. 'The great thinkers, ...

Battle at the coalface
In his television review Rupert Smith described the NUM miners leader Arthur Scargill as "a ghastly little man who needed to be trodden on" (G2, March 23). I suppose he w...

Hutton eases small firms' pension fears
The government will not force employers to contribute to workers' pensions without making efforts to minimise the impact on firms, the work and pensions secretary, John H...

NHS hospital redundancies gather pace
A wave of redundancies across the NHS in England gathered force yesterday when a London teaching hospital announced that nearly 500 posts will be axed in an attempt to di...

Union warning over 'raw' stalls handlers
The Transport and General Workers Union (T&G) yesterday launched a fierce attack on the overall standard of the stalls handlers likely to be working at British racecourse...

Minimum wage to rise to £5.35
The minimum wage will rise by 6% in October to £5.35, the government confirmed yesterday, but it cautioned that the days of big, inflation-beating rises may be over...

Archive: All jobs