Emerlad Ops Support Rep (11436)

Description



Looking for a place where your hard work can be FUN and APPRECIATED  Come join H&R Block's World Headquarters location.  This is your chance to join our 17,000 full-time associates and become part of our 53 year old well known and respected brand.  Block is America's 6th largest retail organization with over 22 million clients nationwide.  Due to our exciting plans for the future, we have several career opportunities available. 

 

Check out the emerald Operations Support Representative position below and apply TODAY!

 

WHY SHOULD YOU WORK FOR H&R BLOCK 

 

Your outstanding compensation and benefits package would include:

 Competitive salary and incentive compensation package Paid Time Off including Vacation (accrues on your first day; 2-4 weeks depending on position) Paid holidays Sick time Short-term and long term disabilitySupport for you and your dependants Medical, dental, vision, life, AD&D and travel insurance plans Adoption Assistance program (up to $3,000)Financial Support 401(k) plan & 1 for  1 match up to 5% of salary with immediate vesting after 90 days Employee Stock Purchase Plan (10% discount on Block stock) Tuition Reimbursement up to $5,250 per year Tax services (little or no cost)Culture Progressive and innovative Open exchange of ideas Business casual attire with causal Fridays Flexible work schedule possible for many positions



Plus, the benefits of working downtown couldn't be better, free parking and access to the exciting new Kansas City Power & Light District to enjoy all the new restaurants and shopping.

 

JOB SUMMARY

Primary responsibility is to assist the Emerald Card Group with completing day-to-day functions and projects. Responsibilities include, but not limited to, processing paperwork on disputed claims, managing case notes, working a variety of reports and assisting with other operational duties.

 

JOB DUTIESProvides assistance with processing Affidavits on dispute claims received on the Emerald Prepaid MasterCard; Accounts. This includes generating the Affidavit and assisting with the claim once the Affidavit has been received.  Manages Clarify cases by assisting with the opening, closing, and updating of case notes on all pending claims. Responsible for processing all non-deliverable Emerald cards, which have been returned to our PO Box. This includes coding each account accurately and destroying each card.  Actively monitors and works a number of reports on a daily basis. Assists the Emerald Group with completing projects as needed. Other duties as assigned.



JOB REQUIREMENTSAssociates degree or equivalent through a combination of education and work experience. Two years of bank card operations/retail banking/call center operations. Ability to work independently while contributing to the success of the team. Effective oral, written and interpersonal skills. Demonstrated analytical and problem-solving skills. Ability to multi-task in a fast paced environment. A strong desire and willingness to learn the components of the business and contribute to the value of the team. Ability to work effectively in a diverse work group. Strong data entry skills. Proven navigation in Internet Explorer, Word, Excel, and Outlook



H&R Block is a progressive company dedicated to helping our clients achieve their financial objectives by serving as their tax and financial partner. If you meet the above requirements and would like to explore a career with Block, please log onto our career website at www.hrblock.com and submit your resume and profile. 

 

Preparing America's Taxes since 1955

 

H&R Block is an Equal Opportunity Employer.