Debt Collector- Texas Legal Office

Hudson & Keyse, LLC has a reputation for excellence in the debt recovery industry. In 2005 we were the first debt recovery company ever awarded the Better Business Bureau's Torch Award for Integrity.

We are growing steadily and are actively recruiting the best candidates in the debt collection industry, those who will maintain and enhance our reputation. We offer an attractive base salary, monthly performance incentives, medical, dental, vision, life and disability insurance, 401(k), paid time off, training and, best of all, we are an auto dialer free zone.

Currently, we are looking for an experienced Account Manager to join our Texas Legal Office.

JOB DESCRIPTION

 

Job Title: Account Manager

Department: Texas Legal Office

Reports to: Corporate Counsel- Texas Legal Office

FLSA Status: Full- Time, Non-Exempt, Salary

 

Objective: Account Managers are primarily responsible for influencing debtors to pay their debts voluntarily while prepping the accounts for legal.  Activities include notifying debtors of delinquent accounts by mail and/or telephone and contacting them to negotiate payment agreements while maintaining high ethical and moral standards. Account Managers are required to accurately notate the accounts, analyze account information to make sound business decisions, follow procedures and work effectively.

 

 Key Performance Requirements:  Accuracy   Analytical Ability   Attendance   Productivity (Accounts Worked, Dollars Collected)   Teamwork

 Duties and Responsibilities:

1.  Initiates outbound calls to debtors.

2.  Receives inbound calls from debtors

3.  Interprets, summarizes and notates data from Credit Bureau Reports to debtor’s file

4.  Analyzes account data to determine appropriate procedure. 

5.  Notates and effectively inputs data for accounts with new bankruptcy filings and marks the account (s) for no future contact by our collectors.

6.  Negotiates and establishes payment options

7.  Participates in a team environment to achieve departmental and company goals.

8.  Provides leadership to others through example and sharing of knowledge/skill

9.  Performs all other duties as assigned

 

Levels of Supervision Required: General Direction:  receives very general guidance with respect to overall objectives; work is usually quite independent of others; operates within division or department policy guidelines using independent judgment in achieving assigned objectives.

 

Education and Experience:High school diploma or general education degree (GED) required. Experience in collections preferred. Knowledge of FDCPA regulations preferred.

Language Requirements:

Candidate must possess strong communication skills including the ability to read, write and comprehend basic instructions, short correspondence and memos. The position also requires the ability to effectively present information to customers, clients and other employees in the organization. Fluency in English required/ Spanish preferred.