Customer Service Representative - FIRST SHIFT $14.43 PER HOUR!!

About the Company Primax of Wakefield, Massachusetts offers a wide range of business services that meet the credit card and debit card needs of businesses and financial institutions throughout North America and the Caribbean. Since our inception in 1981, we have prided ourselves on providing our employees a solid career path in a secure and nurturing environment. About the Opportunity We consistently promote from within and encourage internal mobility. Primax offers significant opportunities for growth and career advancement. A commitment to excellence is deeply rooted in a strong sense of tradition. You'll be working with a visible and accessible management team. We need a talented individual to fill the role of Customer Service Representative for Primax. In this position, you will be the one who answers inbound phone calls from merchants; troubleshoots credit card terminals; researches merchant transactions; reviews and monitors reports; maintains call center database.

Qualifications

Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records notes on each call.

Uses logic and methods to solve difficult problems with effective solutions.

Ensures that the customer receives superior service. Listens attentively and responds effectively to customer complaints.

Ability to present complex technical information to a non-technical audience.

PC proficiency and strong skills in MS Word, Excel, and PowerPoint.

Available to work after hours and weekends, as required.

1-2 years of experience in customer or client service position.

Benefits We recognize people as our most valuable asset. Our competitive salary and benefits package includes medical insurance, dental insurance, 401(k), 100% company-paid life insurance and disability insurance, 12 paid holidays, wellness programs, and paid vacation/sick time.

*Local applicants encouraged to apply. Employment contingent upon successful completion of background & credit investigation. All resumes are held in confidence. For more information on Primax, please visit us at www.primaxpayments.com