Customer Service Associate (part-time)

Job Category: Customer Support/Client Care Career Level: Entry Level Location: Covington, KY 41011 Status: Part Time, Employee Company: Fidelity Reference Code: 0805609 Customer Service Associate (part-time) CUSTOMER SERVICE ASSOCIATE Position Description Part-time professionals are needed to help our customers reach their goals!  As a Customer Service Associate, you will be responsible for communicating with the customers’ and meeting their needs by providing first call problem resolution and transactional processing support to them as well as providing information about financial products and services for today and in the future. This position focuses on a strong customer service orientation, the ability to apply solid judgment, desire to learn and navigation of multiple systems while quickly resolving complex service interactions.   Due to continuous growth and the organization’s desire to offer flexible work schedules, we now have multiple opportunities available within our Covington, KY site for individuals to work part-time Monday – Friday both day and late afternoon and evening hours to help us with continuing to create an outstanding service experience for our customers.  This position is for experienced customer service professionals that want to apply their skills and knowledge in a meaningful way everyday.  Primary Responsibilities Identify, respond and quickly assess the needs of the customer and their inquires while engaging in insightful conversations with them to understand implied and explicit needs Process account inquiries, literature fulfillment, historical transaction information, & check replacement Communicate contribution, loan processing and withdrawal guidelines Administer 401 (k) distribution payouts with balance of less than $10,000 Identify when and where to escalate a call if necessary to ensure one call resolution Utilize a Microsoft Windows based workstation in an inbound service center to identify customer information, while consistently toggling within multiple systems during each call, and perform necessary transactions and discuss Fidelity’s wide range of products and services Participate in an industry-leading, comprehensive company sponsored training program that will provide you with the multiple resources, tools and education.  The program incorporates class room style, on the job, and one-on-one training to build knowledge using a variety of learning styles and is 16 weeks in duration.Education and ExperiencePreferred but not required: Previous customer service experience within an inbound service center Previous experience working with a Microsoft Windows based work station College degree  Skills and Knowledge Strong interest in providing high levels of customer service Solid interpersonal and communication skills Demonstrated problem solver Ability to thrive in a high speed, intense environment Capable of embracing technology and perform necessary transactions in a fast paced environment Proven team player  Company OverviewFidelity Investments is one of the world's largest providers of financial services, with custodied assets of $3.3 trillion, including managed assets of more than $1.5 trillion as of June 30, 2008. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to 24 million individuals and institutions as well as through 5,500 financial intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket and a leading online brokerage firm. For more information about Fidelity Investments, visit www.fidelity.com.