Customer Integration Specialist

Candidate will assist clients with integration efforts with the Company marketplace for electronic trading, market data and back office STP solutions.



* Highly motivated individual with strong interpersonal skills and ability to represent eSpeed in a professional manner.

* Candidate must take ownership of the client integration relationship with a drive towards increasing customer's participation with our products.

* Strong communication, collaboration skills and experience interacting with business and technical management.
* Candidate, along with other team members and in collaboration with the help desk, will provide operational assistance for all client integration issues.

* Candidate will be responsible for the certification of all client applications before allowing access to the marketplace.

* Candidate will be tasked with growing client algorithmic based business and will be solely responsible for ensuring that the customer's system integration with eSpeed provide them with the full capabilities of features and functionality for clients to electronically interact with the eSpeed marketplace.

* Candidate will assist customer with C / C++ / Java Syntax in relation to the eSpeed API.
* Candidate will champion client requests and liaise with the technology managers to facilitate implementation and communication with the customer.

* Markets supported are US Treasuries, Foreign Exchange, Futures
* Travel (less than 10%) required.

Required Experience:
* 3-5 years client interaction and support.
* Knowledge of C / C++/Java Syntax
* FIX experience helpful.
* Experience in financial services, exchange operations, exchange terminology, trading environments, real-time systems and mission critical systems.

* Knowledge of exchange connectivity and market data system and back office operations recommended
* Knowledge of fixed income, futures a plus.
* Experience in issue tracking and other project tracking requirements.

 

 

 

Proactive Activities

30% Increase Business Flow (UST only)

a) Monitor activities and determine

- Exchange Difficulties ( eg. Determined that Tick spreads needed to be increased overall and increased even more for high volatility days.)

- Client Difficulties: assist client in using market data and ALGO interaction by reviewing executions and rejects and reaching out to customers.

- Provide volume estimates for current and new business. Analyze existing order flow. Determine quality of market, customer behavior in market.

b) Relationship management & sales

  -  Maintain relationship with business & technical side for pure ALGO shops

  -  Maintain relationship with technical side for non ALGO but API shops

  - Explore at current customers opportunities for selling to any api activity

  - Find new ALGO customers

b) Entertainment

  -  Take a client outs for dinner entertainment ( 1 a month)

-  Take a client out for lunch ( 1 a week)

-   

10% Product Development (UST only)

 

Determine from client's activity and client relationship activities new client requirements, analyze and forward recommendations and business requirements. ( eg List Order, Client Order ID, etc.)

 

Support Activities

10% Development (UST only)

QA & Certify releases for API customers

Develop sample applications

Develop FIX ROE

 

50% Support (UST & a portion of FX clients, FX shared with Dinesh)

On board new clients for API and KLEOS and project manage that activity

Once clients are ready to go live, certify order entry, market data, and post trade capture application(s)

Communicate system issues, bugs to production support.

Provide continuous support and information exchange to the clients' development personnel

Provide solutions, recommendations, and answers to clients in the following areas:

  Connecting to eSpeed

  Trading systems and trading rules

  API Functionality and Function Calls

  Java and C++ Syntax / Architecture in relation to eSpeed API

Offer on-site programmatic guidance / support to our program trading cliental.

 

Future Activities

Serve as Integration Services for ESX, all of FX and other marketplace

Serve as FIX Utility management for the Cantor Families

 

Open Support Activities

ECCO Support

APAMA Support

FX Support