Counselor

At Money Management International/CCCS, it’s more than just a job; it’s an opportunity to make a difference in people’s lives. At Money Management International (MMI), the nation’s largest credit counseling organization, we’re working to provide credit education and related services to individuals and families experiencing financial hardship. If you’re looking for a fast-paced, challenging position in the non-profit industry, MMI may be the right place for you!  

Primary Responsibilities:

Responsible for one-on-one telephone inbound calls with potential clients assessing the client’s financial situations.  Following up with clients as needed to complete the recommended action plan

Provide personal attention to each client and act professionally and responsibly, while maintaining and/or exceeding monthly performance goals

Develop individually tailored Debt Management Programs (DMP) to assist clients in repaying debt as needed

Motivate clients to take the actions necessary to resolve their financial problems

Stay abreast of current economic conditions and legislation and maintain an ongoing analysis of the impact of such developments on clients

May be responsible for assessing the client’s credit score information while providing a personalized action plan

Represent MMI professionally and effectively to all constituents through participation in professional development programs and through the certification process

Explain features of service to new and existing clients

Explain the benefits of our debt management program

Re-counsel clients as needed

Acquire and maintain certification through NFCC within 12 months of employment

Acquire and maintain FCRA certification

Support and comply with company policies and procedures

Provide clients with appropriate referrals to other assistance organizations

Sit for long periods of time

Accomplishes other tasks as assigned

Job Requirements:


Education and Experience:

High school degree or GED

Minimum of 2 years experience in working in a call center environment (when applicable) dealing with customers on an individual basis via telephone.  Negotiating with others to achieve results and developing solutions/alternatives to solve problems

Background in sales, finance, consumer credit or a counseling-related field, education.  A degree is preferred, however, 3-5 years of related job experience is acceptable in lieu of a degree

Proficiency in conflict resolution

Key Competencies Required:

Detail and results oriented, systems operations and processes knowledge, high energy level, ability to make daily service decisions, proficiency in conflict resolutions

Team oriented with the ability to listen, facilitate and mediate

Demonstrated ability to manage priorities and high volume workload

Proficiency in the use of PC Windows environment

High accuracy in data entry

A creative problem solver who can balance client needs with creditor requirements

Thinks long term as it related to the position and overall MMI mission and goals

Open-minded and approachable attitude, able to work with diverse personalities and intellectual levels

Must possess outstanding sales skills and fundamentals

A skillful negotiator and facilitator who can assist clients with achieving their goals

Excellent written and oral communication skills

Positive in his/her approach, non-judgmental, flexible, consistent and able to work well under pressure

Self-motivated and has the ability to motivate others

Enjoys the challenges of a changing environment and diverse client needs and wants

Willing to accept new challenges and opportunities as a key to personal and professional growth and continued success

MMI Benefits: Comprehensive medical, dental, vision, life insurance, short-term & long-term disability plans 401(k) Retirement Plan with generous company match Paid Vacation, Sick & Personal Time Paid Holidays Business Casual Dress

 

Salary offers are commensurate with experience. Job Code : WC-511 Division/Department : West Coast Travel Required : None Skills : Banking/Financial -> Client ServiceCustomer Service -> Phone Support, Face-to-Face Support