Contact Center Specialist

(Reference code: 0006OX) Status: Full Time, Employee Location: Vernon Hills, IL 60061 Job Category: Customer Support/Client Care Career Level:Entry Level Education Level: Associate Degree Job Description: The Allstate Corporation is the nation’s largest publicly held personal lines insurer. A Fortune 100 company, with $156 billion in assets, Allstate sells 13 major lines of insurance, including auto, property, life and commercial. Allstate also offers retirement and investment products and banking services. Allstate is widely known through the “You’re In Good Hands With Allstate®â€� slogan. Allstate was founded in 1931 and became a publicly traded company in 1993. The purpose of the department is to provide timely and accurate information and transactions for producers and customers.  The scope of this job is to provide quality customer service to producers and customers through telephone communication. Responsibilities: Handling telephone inquiries timely and accurately Processing financial & non-financial transactions Investigate producer and customer inquiries Coordinate inquiries received between departments and keep customer informed of progress.  To provide customer service to producers and/or customers.  Can foster open communication with customers and producers by providing information and assistance with regard to financial products.  Previous customer service experience Oral Communication Skills Phone ettiquette skills Teamwork skills Experience with Microsoft Office Previous financial services experience a plus