Colletions Representative (577)

Unisource Worldwide, Inc., a nearly $6 billion in revenue company, is one of the leading independent marketers and distributors of commercial printing and business imaging papers, packaging systems, and facility supplies and equipment in North America. Headquartered in Norcross, GA, we employ more than 4,000 team members nationwide and were recently rated as the 29th largest privately-held company in the United States, according to Forbes Magazine. We are building a team of high-performing individuals who are willing to work in an exceptional environment to drive extraordinary results. We offer paid training, competitive salaries and an attractive benefit package that includes medical, dental, vision, Dollar-for-Dollar matching on 401(k), paid vacation, education assistance and much more! Description



Under general supervision and following established guidelines, performs key collection functions for assigned accounts. Optimizes cash flow by providing excellent investigative, problem solving and account reconciliation skills. Must possess effective verbal and written communication skills as this position interfaces with a wide range of external and internal customers

Job Responsibilities:Customer Contact Documenting conversations/actions in collection system Sales Contact Research Other related duties and responsibilities as required or assigned Collection Responsibility: Initiates action to facilitate on-time payment of invoices and to recover delinquent receivables including:   Customer contact (via phone, e-mail, and mail) regarding delinquent invoices, invalid deductions, customer disputes, and terms discrepancies. Documents all customer collection contacts, specifically promises to pay, agreements, and information requests. Consistent follow up to insure customer information request have been satisfied and commitments have been met. Researches and resolves customer disputes and issues. Identifies and follows up on customer payment issues regarding terms of sale. Communicates with Sales regarding receivable issues that cannot be resolved through normal payables contacts. Informs Credit Manager of any issues impacting the corporate DSO and receivable delinquency objectives. Insures customer billing address and terms are accurately reflected in the Customer Master File. Prepares reports to reflect status of collection activity and key delinquency issues. Order Review Responsibility: Initiates appropriate credit action on those orders that have failed the credit checking review. Requests increase in credit lines for customers who have exhibited timely payment patterns and have exceeded their established line of credit. Communicates negative payment trends and other critical customer issues to the Credit Financial Analyst group. Communicates customer referral order issues with Credit management and Sales to effect resolutions in line with Corporate MECP objectives.Performs other Credit and Collection duties as assigned.

 Required Skills

Excellent communication and negotiation skills Ability to work well in a team environmentProficiency in both Mainframe and PC applications, including Microsoft Outlook, Excel, Word, and other applications as required. Ability to multi-task and prioritize workload. Excellent organizational and time management skills. Self-motivated with the ability to work in a team environment. Stable work historyRequired ExperienceThe hours of the position are 10:00am to 7:00pmVALUES: We achieve our vision by creating and living a culture that embraces our core values: Customer Satisfaction, Passion for Results, Teamwork, Learning & Growing and Integrity. Unisource is an Equal Opportunity Employer. It is our company policy not to discriminate on the basis of race, gender, creed, color, age, religion, national origin, disability or veteran status, and to provide equal employment opportunity. Unisource Worldwide, Inc. is a drug free workplace. Unisource Worldwide, Inc. is recognized as one of North America's premier packaging company working as ONE team to deliver exceptional value to our customers, suppliers, team members, investors, and the communities in which we do business. If you are interested in joining a winning team consider Unisource, your future is waiting.Submitting a resume online at a job site could cause valuable screening information to be missed.Please apply directly at: http://hostedjobs.openhire.com/epostings/jobs/submit.cfm?fuseaction=dspjob&jobid=276857&company_id=15838&jobboardid=24