Care Coordination Team Leader / RP81262

Genworth Financial, Inc. (NYSE:GNW) is a leading public Fortune 500 global financial security company. Genworth has more than $114 billion in assets and employs approximately 7,000 people in 25 countries. Its products and services help meet the investment, protection, retirement and lifestyle needs of over 15 million customers. Genworth operates through three segments: Retirement and Protection, International and U.S. Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia. For more information, visit genworth.com. Position Description:This position is responsible for managing a team of licensed health care professionals that provide Care Coordination Services to the policyholders of Long Term Care Insurance carrier customers. In addition to managing a Care Coordination team the position will be expected to contribute strategically to the growth and development of Care Coordination services offered to LTC carrier customers.? Responsible for hiring, mentoring, measuring and developing the licensed health care professionals of a Care Coordination Team. This includes –? Overseeing the daily activities of the team and ensuring that customer’s Service Level Agreements are being met, standard operating procedures are being followed and caseloads are being managed with high quality at the expected volume level.? Maintaining an appropriately staffed team using capacity models and staffing plans. Managing productivity, and compensating for absences and/or reduced caseloads due to other projects.? Providing clinical leadership to team members. Providing quality control as it relates to the interpretation of clinical assessments and the development of appropriate plans of care. Ensure that customer deliverables are complete, accurate and professional.? Measuring and reporting team performance as it relates to established thresholds. Developing mitigation plans for team performance levels that are below thresholds such as mentoring, training or workload adjustments.Basic:Registered Nurse with experience managing a team of health care professionals * 5+ years clinical experience working in eldercare environment* Demonstrated proficiency using complex software applications* Proven leadership skills developing teams and meeting standards* Solid Communication Skills (Verbal and Written)* High level of initiative, motivation, and drivePreferred:Registered Nurse with experience managing a team of health care professionals * 5+ years clinical experience working in eldercare environment* Demonstrated proficiency using complex software applications* Proven leadership skills developing teams and meeting standards* Solid Communication Skills (Verbal and Written)* High level of initiative, motivation, and drive Additional Information Reference Code:   81262Status:   Full Time, EmployeeJob Category:   Manufacturing/Production/Operations Send this Job to a FriendSee all Company opportunities