Bi-Lingual Call Center Agent (VA 281150)

Apptis is an innovative, forward-thinking information technology services and solutions provider. We take great pride in supplying, designing, and supporting technology solutions to the government and commercial marketplace. Our steadfast goal is to deliver inspired solutions that are agile, cost effective, and reliable. To learn more about working at Apptis, visit our Web site at http://www.apptis.com.Description



Apptis is looking for a Bi-Lingual Call Center Agent to join our team in Arlington, Virginia!

The Bi-Lingual Call Center Agent:Represents the FDIC with the general public and the banking industry. Contributes to the credibility and effectiveness of the FDIC Acts as first line contact for call resolution Independently responds to a wide variety of general and intermediate questions about the FDIC, its mission, function, organization and programs. Retrieves and analyzes information from a variety of electronic and hard copy sources to provide complete and accurate answers to callers. May be required to adapt the material to specific situations or select from several methods defined in the material Identifies complex or confidential calls and transfers them to the correct FDIC Subject Matter Expert Identifies calls for other financial regulatory agencies and provides contact information for those agencies Consistently meets or exceeds minimum call center performance standards

Apptis offers a competitive benefits package, which includes excellent medical and dental benefits, and a 401k plan with matching.

Qualified and interested individuals should submit a resume to www.apptis.com/careers.sec - reference job code 281150.

Apptis is an equal opportunity employer committed to support family values, integrity in the workplace, and an entrepreneurial atmosphere.

U.S. Citizenship is required for most positions.

An Equal Opportunity Employer. M/F/D/V. Required Skills

Excellent telephone communications skillsStrong analytical problem-solving skillsAbility to work under moderate stress in a fast-paced environmentAbility to use a variety of standard and specialized systems and software in answering calls, retrieving information, and documenting call content and resolutionStrong customer service skillsEnglish and Spanish speakingAbility to speak, read and write English and SpanishGood recording voice Required Experience

Associate's Degree, two years of college or two years experience in a financial industry inbound call center