Application Support Engineer (2792)

DescriptionApplication Support Engineer (St. Louis, MO) is responsible for providing Level 1 and 2 support (24x7) of Scottrade's in-house and 3rd party distributed production applications, as well as deployment of new software, upgrades, and application code to remediate known defects. This position is responsible for effectively escalating to Level 3 in-house and 3rd party support teams, and provides support, maintenance, and configuration services for various middleware and platform components, such as application servers, web servers, and message buses. The Application Support Engineer ensures that application documentation needed for code release and support is accurate, tested, and complete, and provides services to automate installations where possible. This position provides technical expertise in support of all business and I.T. sponsored projects. Key Performance Indicators include Customer Satisfaction, Problem Resolution Rate, Application Availability, and Project Deliverable Success Rate. Duties and Responsibilities: Provide advanced technical skills in monitoring, troubleshooting, maintenance, and enhancements of distributed applications and middleware Provide technical expertise and perform tasks for all related projects where application releases across QA and Production environments are necessary (including Disaster Recovery and Business Continuity)  Provide 24x7 support of the distributed applications and middleware Work closely with business and I.T. associates, and outside vendors to effectively plan, deploy, document, and maintain the distributed application/middleware environments' additions and changes Maintain relationships with I.T. and outside Level 3 escalation points Initiate and participate in timely communication to all stakeholders as necessary during release and incident processes  Required Skills1-3 years of technical experience in current Intel/Windows and Linux-based server operating systems Solid knowledge of TCP/IP networking fundamentals 1 - 3 years of technical experience supporting and configuring application and web servers 1 - 3 years of technical experience in software packaging and distributing, using packaging/distribution tools and scripting, including configuration and monitoring of related server components via WMI interface Solid knowledge of application code repositories and functions 1 - 3 years experience in technical writing and documentation techniques, using tools such as MS-Office, Visio, and various screen capture utilities components and administration. 1 - 3 years experience supporting multi-tier applications, including database connection configurations Solid understanding of Incident, Problem, Release, Change, and Project management policy and processes, as well as an established SDLC framework Excellent organizational skills, with the ability to multi task Required ExperienceBachelor degree in MIS/Computer Science and/or equivalent experience preferred. Current MCSE certification or other relevant technical certifications/training highly desirable. Scottrade, Inc., an equal opportunity employer, is committed to inclusion and a diverse workforce.