Account Control Representative - Westerville - 6141

Description:ResponsibilitiesResponsibilities:Review and verify information on applications. Make outbound calls to customers and directory assistance operators.Receive inbound calls from customers regarding fraud inquiries and setting up fraud cases.Work with Customer Service and New Accounts to resolve account holder concerns.Complete fraud case set up, investigation and case closure. Receive and or make calls to injured parties, credit card applicants, and suspects. To ensure that cases are closed within the 45-60 day time frame.Qualifications:Hours: Mon- Thurs. 11:30 a.m. - 8 p.m., Friday, 10:30 to 7:00 and 10:00 a.m. to 6:30 p.m Every Third Saturday Minimum Qualifications:Excellent communication skillsGood analytical skillsDetail orientedEffective time management skillsWorking knowledge of MS Word & ExcelSalary/Benefits: Salary commensurate with experienceAlliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).Job Location: Columbus, OHJob Number: 3348Company Profile:About UsAlliance Data (NYSE: ADS) is a leading provider of loyalty and marketing solutions derived from transaction-rich data. The Company manages more than 107 million consumer relationships for some of North America's most recognizable companies. Through the creation and deployment of customized solutions that change consumer behavior, Alliance Data enables its clients to create and enhance customer loyalty to build stronger, mutually beneficial relationships with their customers. Headquartered in Dallas, Alliance Data employs approximately 7,000 associates at more than 50 locations worldwide. Alliance Data's brands include AIR MILES, North America's premier coalition loyalty program, and Epsilon, a leading provider of multi-channel, data-driven technologies and marketing services. For more information about the company, visit its web site, www.AllianceData.com Conditions of EmploymentAll job offers are contingent upon successful completion of drug screen and background checks. JOB TITLE: Account Control Representative - Westerville - 6141 LOCATION: Columbus/Zanesville, OH 43085 JOB CATEGORY: Customer Support/Client Care REFERENCE CODE: 3348.1072