Account Specialist- International

Account Specialist- International

 

Summary:  Utilizes gained skills within culinary arts, food service operations, R&D, and/or engineering to provides support to customers and international sales team by assisting with new product developments, operational improvement initiatives, product training, and presentations.  This position will also be responsible for developing new customer relationships and some sales activities, as assigned.

 

Essential Duties and Responsibilities include the following.  Other duties may be assigned. 

 

Provide direct support to key customers through proactive assistance with menu vision expansion, maintaining quality excellence brand standards, leveraging technology and/or improved operational methods to increase BOH restaurant efficiencies, and creating partnerships with other core suppliers.

 

Assists with operational and service training for regional BMUs, franchisees, distribution networks, manufacturer representative partners, and service teams globally.

 

Compiles lists of prospective customers for use as sales leads, based on information from trade articles, business directory, industry ads, trade shows, internet research, and other sources.

 

Assists with the development of sales strategies and coordination of marketing initiatives that will increase gross sales, profitability, and market saturation for the assigned region.

Develops and maintains relationships with engineering, R&D, marketing, SCM, product excellence, and other applicable teams within customer networks.

Assists with investigation and resolve of customer concerns.

Attends trade shows.

 

Competency:

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Communicates changes and progress; Completes projects on time and budget.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills.

Team Work - Contributes to building a positive team spirit.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Cost Consciousness - Works within approved budget; Contributes to profits and revenue.

Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity.

Ethics - Works with integrity and ethically.

Strategic Thinking - Develops strategies to achieve organizational goals; Analyzes market and competition.

Adaptability - Able to deal with frequent change, delays, or unexpected events.

Initiative - Takes independent actions and calculated risks.

Judgment - Displays willingness to make decisions.

Planning/Organizing - Prioritizes and plans work activities.

Professionalism - Reacts well under pressure.

Quality - Demonstrates accuracy and thoroughness.

Quantity - Works quickly.                                          

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

One to three years related experience and/or training; or equivalent combination of education and experience.

 

Language Ability:

Ability to read, analyze, and interpret written and verbal communications. 

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. 

Ability to write speeches and articles for publication that conform to prescribed style and format.

Abilities listed mandatory in English.  Additional alternate language(s) preferred.

 

Math Ability:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations that relate to common business accounting.

 

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

 

Computer Skills:

To perform this job successfully, an individual should have knowledge of Excel, Word, and other Microsoft Based Systems word processing software.

 

Certificates and Licenses:

CFSP, ACF, Servsafe, and other industry related certifications preferred, but not required.

 

Supervisory Responsibilities:

There are no employee supervisory responsibilities for this position.

 

Work Environment:

Work environments may be in formal office, hotel accommodation, kitchen, and/or home-office settings.

Work environment to include frequent international travel exceeding departure to destination times of greater than 24 hours, including mediums of all types of public and private transportation.

The noise level in the work environment is usually moderate.

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

The employee must occasionally move more than 375 pounds and/or lift more than 50 pounds.  While performing the duties of this job, the employee is frequently required to walk; sit and taste or smell. The employee is frequently required to stand for extended periods.