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Technical Operations Support
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Country: USA
Location: Texas-Dallas Dallas, TX 75202
Total applied: 40
Salary/Wage:45,000.00 - 65,000.00 USD /year
Job Category:IT/Software Development
Location:Dallas, TX 75202
Status:Full Time, Employee
Occupations:Desktop Service and Support;Network and Server Administration;Telecommunications Administration/Management
Career Level:Experienced (Non-Manager)
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Technical Operations Support
Ambit Energy is seeking a candidate for a technical support for operations in our call center. We are looking for experience with IP networks.Additional skills:VoIPNetwork protocolsCall distribution/ configurationSkill based routingAgent reportingIVR Maintenance:STAR route applicationsVoice recording managementskill set managementACD MaintenanceVoicemail maintenanceInstallation IP Phones, station assignments, agent assignmentsExceptional trobleshooting and documentation skillsGeneral working knowledge of CISCO and other networking equipmentCertifications are a plus. CCNA preferred.
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