Supervisor, Settlements and Billing - Billing Operations

The Electric Reliability Council of Texas (ERCOT) is the organization entrusted to keep electric power flowing to approximately 20 million Texas customers – representing 85 percent of the state’s electric load and about 75 percent of the Texas land area.  As the Independent System Operator for its region, ERCOT manages the scheduling of power on an electric grid consisting of 70,000 megawatts of active generation capacity and 38,000 miles of transmission lines.  ERCOT also manages financial settlement for the hundreds of market participants in Texas’s deregulated wholesale bulk power and administers customer switching.  As one of eight regional reliability organizations in North America, ERCOT monitors and enforces industry reliability standards for grid and utility operations.  ERCOT is a non-profit corporation regulated by the Public Utility Commission of Texas and subject to oversight by the Texas Legislature.  ERCOT’s members include retail consumers, investor- and municipal-owned electric utilities, rural electric co-ops, river authorities, independent generators, power marketers and retail electric providers.  ERCOT’s benefits are some of the best available. Benefits are regularly reviewed with the employee in mind, to ensure that they are competitive and meaningful.  Benefit programs include:  PPO, vision, dental, Life, AD&D, LTD, STD, 401k, plus an additional fixed non-elective contribution to 401k. 

Summary of Responsibilities: 

Supervises the daily operational tasks of the ERCOT Settlements and Billing team which is responsible for the quality assurance and validation of charge type calculations, settlement statements and invoices, data integration, and market analysis.  Oversees, develops and coordinates business processes, procedures and workflow to achieve Commercial Operations business objectives and compliance. Establishes and communicates team and individual objectives and expectations.

 

Supervisory Job Duties: Scheduling work for employees.On-the-job training and mentoring employees.Responsible for hiring, coaching, training, and performance management of staff.Reviews and approves staff timesheets and leave requests.

 Additional Essential Job Duties: Coordinates the capture, use and maintenance of ERCOT Settlements and Billing data to generate statement and invoices, analyze market conditions, compile reports, and support the financial transfer process.  Demonstrates a strong knowledge and expertise of ERCOT Protocols, the department’s software, data integration, business processes, and computation methodologies.Identifies and recommends improvements to business procedures and software to improve accuracy, efficiency, and timeliness. Understands the complexity, nuances and trends of the competitive energy markets.Identifies and troubleshoots systemic issues relating to the settlements and billing processes.Oversees processes to resolve questions, disputes, and data requests.Manages Settlements and Billing projects related to software and integration upgrades through the system development lifecycle and coordinates business interaction with the project teams. Defines, coordinates, and communicates the day-to-day activities to the Settlements and Billing team.Regularly updates the Manager of Settlements and Billing, and the Director of Commercial Operations as necessary, through status reports, e-mails, voicemail, and regular team interaction.Communicates potential issues and known issues to the appropriate parties.Develops strong working relationships with other Settlements and Billing Supervisors and works with peers to accomplish team objectives and initiatives.Builds strong working relationships and communication channels with key staff members of other departments.Communicates complex technical concepts clearly in both verbal or written forms.

Education: Bachelor’s degree in Engineering, Accounting or related field or six years applicable experience is required.

Work Experience: 

·  Minimum of 5 years (in excess of degree requirements stated above) of progressively responsible experience in electric utility industry.

·  Minimum of 2 years as team lead or supervisory experience.

·  Prefer 2 years experience in a position requiring knowledge of ERCOT Protocols as they relate to Settlements & Billing.