Public Utilities Electric Coordinator

Under direction, independently identifies and analyzes quality of service and service reliability issues to determine compliance with PUCO Rules and Regulations and the Minimum Electric Service Standards; Collects and analyzes utility records and documentation for routine and rate case reports; Assists and coordinates investigations and the development of recommendations with other agency departments and divisions; Utilizes a computer to analyze utility performance data; Examines electric utility transmission and distribution facilities for compliance with safety rules of the PUCO Minimum Electric Service Standards; Inspects electric utility distribution and transmission facilities (overhead and underground facilities such as substations, service poles, clearance of overhead conductors, grounding of equipment, pad-mounted transformers, guying, switches) for compliance with Commission safety standards and the Minimum Electric Service Standard; Investigates and analyzes utility electrical transmission and distribution facilities maintenance and inspection programs to ensure that the facilities are being maintained in compliance with PUCO Rules and Regulations and PUCO Minimum Electric Service Standard; Inspects the condition of utility plants and equipment to determine the adequacy of facilities; Investigates, evaluates, and makes recommendations for corrective action regarding electric utility company distribution inspection and a maintenance program policies and practices; Conducts interviews of utility company management and operating personnel about operational policies and practices; Monitors and observes the utility’s testing of service quality (e.g. voltage, continuity of service); Examines and evaluates inspection reports, quality of service test findings, and customer issues with electric utility management and recommends corrective action; Inspects and analyzes central office practices including standard and special records, billing practices and related activities.

Interprets and applies safety standards requirements and Code rules to specific customer/utility incidents relating to safety issues and consumer inquiries; prepares and presents testimony as expert witness in formal hearing; investigates and mediates customer quality of service complaints; responds to inquiries, questionnaires, both verbally and in writing, from state, federal, utility, industry personnel; Investigate accident sites involving public contact with utility electrical lines and facilities; Serve as technical expert to the Commission and Staff during complaint and rate case proceedings.

Develop a computerized data base of utility inspection/maintenance programs, distribution system performance, and customer surveys; Collects and analyzes utility performance data; Formulate, analyze, and interpret customer quality of service surveys; Performs utility and boundary mapping required by and defined in Sections 4933.81 to .99, Revised Code; Prepares PUCO entries for service territory boundary reallocations; Maintains territorial boundary maps; Reviews legal documents, emergency procedures and orders and maintains appropriate documentation.

Attend mandatory training relative to the Minimum Electric Service Standards, the National Electrical Safety Code, and related standards and rules to maintain technical expertise and knowledge of evolving technological developments, and inspection and investigation principles and techniques.

Assess existing industry standards for incorporation into Commission rules and regulations. Develop minimum electric service standards for Commission adoption; represents the Commission at meetings of state and federal agencies, industry groups or general public as assigned. Performs clerical tasks related to position (e.g., faxing, copying, mail, filing, typing, answering phones, labeling, files, sorting, correspondence, filing documents). Performs other related duties as assigned.

 Minimum Qualifications: Completion of undergraduate core program in business administration or engineering ; & 24 mos. trg. or 24 mos. exp. in construction or operation of electric utility systems & function of associated facilities & equipment; & 24 mos. trg. or 24 mos. exp. in conducting investigations & interviews relative to utilities; & 4 courses or 12 mos. exp. in safety practices relating to electric utility operations; & 12 mos. trg. or 12 mos. exp. in public relations pertaining to sensitive issues; & 12 mos. trg. or 12 mos. exp. in operation of electric utility test equipment; & 24 mos. trg. or 24 mos. exp. in written & oral communication skills; & requires travel, must be able to provide own transportation.

-Or 69 mos. exp. in construction or operation of electric utility systems to include safety practices & operating electric utility test equipment; & 24 mos. trg. or 24 mos. exp. in conducting investigations & interviews relative to utilities; & 6 mos. trg. or 12 mos. exp. in public relations pertaining to sensitive issues; & 6 mos. trg. or 24 mos. exp. in written & oral communication skills; & requires travel, must be able to provide own transportation.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

 Major Worker Characteristics: Knowledge of technical construction & operation of electric utility systems; auditing procedures; general management; safety practices relating to electric utilities; Public Utilities Commission rules & regulations & federal & state laws pertaining to electric utilities; inspection & investigation principles & techniques; public relations; fractions, decimals & percentages. Skill in operation of electric utility test equipment; drafting tools. Ability to communicate effectively with utility company officials regarding electric utility operations; define problems, use proper research methods to gather data, establish facts & draw valid conclusions; use statistical analysis; interpret technical material in books, journals & manuals; deal with non-verbal symbols, formulas, equations or graphs; understand most difficult classes of concepts; develop complex reports & position papers; cooperate with co-workers on group projects; resolve complaints from government officials & angry citizens; prepare & deliver speeches before specialized audiences & general public.

Unusual Working Conditions:
Requires travel, may require overnight travel; may be exposed to high voltage.

 Supplemental Information: Special Requirements:
In accordance with the PUCO County of Employment policy, the Operational Area of Need is: Lucas County and the designation point for this field staff position is Lucas County Courthouse. The successful candidate must reside within a 30-mile radius of

Lucas County Courthouse
700 Adams Street
Toledo, OH 43604

You will have 30 days after the completion of probation to meet this residency requirement. The probation period for this position is six months. You must relocate at your own expense.


Training And Development Required To Remain In The Classification After Employment:
Must complete mandatory training & verification of proficiency relative to application of Minimum Electric Service Standards, National Electric Safety Code & related standards & rules; must complete mandatory training & verification of proficiency relative to maintaining technical expertise & knowledge of evolving technological developments, inspection/investigation principles & techniques & preparation of complex technical reports.

Attends continuing education e.g., in seminars, conferences, and symposia.

Must possess a valid driver’s license at hiring and be able to obtain and maintain a valid Ohio Driver’s license.

Comment 1:
This position is open to all interested internal and external applicants, but may be filled by internal promotion. Written and/or oral assessments may be given as part of the selection process. As this is a bargaining unit position, the provisions of the contract apply.