Project Specialist

Project Specialist  As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. Join our team and let Graybar work to YOUR advantage! You'll be the point person between suppliers & contractors on lighting & switchgear construction projects and become an expert user of our exclusive Project Manger software. You’ll take projects through from start to finish, including order entry and acknowledgments, product releases, expediting change orders and billing approvals. Most importantly, you'll keep all parties up to date via reporting & timely follow-up. Attention to detail and excellent communication, documentation & customer service skills are required.   RESPONSIBILITIES: Perform order entry of job lot purchase orders and provide order acknowledgements to customers. Coordinate fixture package and gear releases. Provide various reports to customers from Project Manager software throughout the project period. Update shipping schedules to customers; expedite orders, drawings, and follow-ups. Address change orders with suppliers and customers, process supplier debit memos, and clear customer invoice deductions as they relate to job lots. Perform Returned Goods process for project orders; file and complete freight claims in a timely manner. Apply job lot billing to current projects, both lighting and gear; monitor job folders for successful completion and close out. Perform other duties as assigned. SKILLS/EDUCATION/EXPERIENCE: Education: College degree or equivalent experience.Experience: Two or more years of progressive customer service or related experience preferred.Knowledge: Broad knowledge of product lines and services with the ability to make presentations to customers.  Ability to use Graybar Project Manager software at a proficient level preferred.  Ability to handle a variety of customer situations with enthusiasm and tact.  Demonstrable skill at handling and resolving customer complaints.  Excellent communication skills.  Ability to work with all levels of employees and management, both internally and externally.    NORMAL WORK SCHEDULE:    9:00a.m.-5p.m. Monday through Friday Some overtime required(Note: the normal work schedule may vary depending on location) BENEFITS: Graybar offers a benefits package, which includes medical/dental, life insurance, pension plan, tuition reimbursement, profit sharing and the opportunity for you to become an employee-owner.  As an employee-owner, you'll be proud to call Graybar YOUR company! Graybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, marital status, physical or mental disability, or any other protected characteristic.   Become an Employee-Owner: A comprehensive healthcare package including medical insurance, dental insurance, prescription drug coverage, and vision plan Paid time off An employee stock purchase plan Outstanding tuition reimbursement program A profit sharing and savings plan Flexible spending accounts Disability insurance As an employee-owner, you'll be proud to call Graybar YOUR company! Graybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, marital status, physical or mental disability, or any other protected characteristic. Minorities, women, disabled persons, Vietnam era and disabled veterans are encouraged to apply.