Customer Service Representative - Fresno, Ca.

At Waste Management, green is more than just the color of our trucks and containers. It is a daily reminder to our over 50,000 employees across North America of the important role each of us plays as stewards of the environment. Waste Management has a deep commitment to making a difference for the environment, for communities and for people. Join us and make a difference in your community.  I. Job Summary Supports assigned Account Manager(s) to drive industrial and hazardous waste sales revenue growth in an assigned sales territory. II. Essential Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. *    Achieves or exceeds assigned territory revenue goals for industrial and hazardous waste business lines. *    Effectively utilizes, coordinates and cultivates relationships with internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options. *    Interacts and works cohesively with the other industrial sales team members. *    Develops customized proposals, prepares correspondence, and develops customized invoices. *    Drives new opportunities and retains existing business through the use of written correspondence, collateral materials, email, and phone calls. *    Develops economic and practical solutions for customers using a competitive pricing matrix. *    Actively assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes. *    Provides leads to account managers using internet and other news services. *    Assists sales staff with receivables and collections issues. *    Maintains and builds upon existing account relationships through an active account retention program including the administration of profile re-certifications, regulatory updates and new service offerings. Leverages existing customer relationships to identify new waste stream opportunities. *    Assists customers with testing parameters and proper completion of profiles, manifests and land ban forms. *    Handles inbound customer calls and referrals from sales representatives. *    Provides complete and accurate pre-screening of profiles and provides prompt resolution to incomplete/inconclusive profiles with Technical staff. *    Reviews customer set-up documents for accuracy and completeness. *    Conducts effective probing of inbound customer calls to identify the proper methodology to "close" the customer. *    Expedites the processing of profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer satisfaction issues. *    Performs special projects and other duties as assigned by supervisor. *    Delegates data entry, manifest preparation, filing and purely administrative tasks to sales coordinators. III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Required: Associates Degree or equivalent industry work experience, plus a minimum of one-year's experience as Sales Coordinator or equivalent administrative and computer experience. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and Windows. Requires superior interpersonal skills. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers is required. Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, area, circumference and volume is required. REASONING ABILITY: Ability to prioritize and apply common sense to carry out instructions furnished in written, oral, or diagram form is required. Ability to deal with and solve practical problems is required. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, feel, reach with hands and arms, walk, climb, balance, stoop, kneel, crouch, crawl, talk, hear and stand. The employee must frequently lift and/or move up to 10 pounds. When you work with an industry leader, you come to expect more. At Waste Management, we're proud to offer the best pathways for you to achieve career satisfaction, as well as compensation and benefits that live up to your standards. At Waste Management, each eligible employee receives a comprehensive benefits package that includes: Health, Family, Financial & Professional Development. Waste Management is an equal opportunity employer. DID YOU KNOW! *WM recycles enough paper to save more than 41 million trees. *WM generates enough green energy to power more than a million homes. *WM landfills provide more than 17,000 acres of protected wildlife habitat. To Apply for this position, please CLICK HERE