Customer Relations Specialist - Come Join Our Team!!

   Location:       York, PA 17405   Status:      Full Time, Employee    Experience:       2+ to 5 Years   Career Level:      Experienced (Non-Manager)    Education:       High School or equivalent At Suburban Propane, our employees' commitment to serve our community has made us a leader in the energy business. Now we need your energy to help us continue to deliver the high level of satisfaction and service that our customers expect and deserve! Suburban's location in York, PA is currently seeking a Customer Relations Specialist to be the first point of contact with our customers.  You will handle inbound and outbound sales and service related calls as well as handling customer issues. If you are an enthusiastic, responsible individual with outstanding people skills and the desire to help increase business through hard work and innovative thinking then we'd like you to join our team!   As a customer service professional, your responsibilities will include: Maintain an in-depth knowledge of Suburban products and services,  customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service. Address a high volume of incoming calls.  Resolve customer complaints in a friendly and tactful manner.  Ensure customer service quality, efficiency, and accuracy for all call transactions. Utilize proactive sales approach with every customer interaction to uncover additional sales and service opportunities. Pursue new customer opportunities.  Follow up on marketing campaigns and inactive customer list, track leads, and capture cross-selling opportunities. Set up new accounts and maintain accuracy of customer account data and related information. Follow-up on new customer installations to ensure complete customer satisfaction. Successful members of our team also possess the following qualifications: A High School Diploma or Equivalent. At least 2 years of experience in customer service. Excellent written and verbal communication skills. Strong PC (Windows, MS Office) and data entry/typing skills. The ability to multi-task and prioritize multiple assignments. Suburban places great importance in serving our employees and does so by offering a competitive salary with incentive potential and a comprehensive benefits package. For more information, please visit us at:  www.suburbanpropane.com. SUBURBAN PROPANE  Background checks and drug screens are performed as part of our pre-employment process. Suburban Propane is proud to be an Equal Opportunity employer in accordance with all applicable laws. Minorities and women are encouraged to apply. EOE/M/F/D/V Division/Department : Suburban Propane Travel Required : None Skills : Customer Service -> Face-to-Face Support, Phone Support