Business Analyst

Department: Customer Operations

Location: Houston, TX

Job Title: Business Analyst

Responsibilities include, but are not limited to the following:

 Report and perform data analysis on key sales and operations performance indicators. Must understand fundamental concepts of sales stick rate, customer attrition, gross vs. net sales, as well as other common business metrics.Daily Ad-hoc reporting and special analysis reporting.Operations reporting validation (e.g. Consolidated Renewal report and customer count/rate reconciliations).  Ability to interface with other business groups within company such as Marketing, Risk, Sales, Finance, Pricing and IT. Work closely with business intelligence and data analysis teams to meet business demands for new reporting tools, automating existing reports, and process documentation.Perform all job functions within the established internal controls framework for the area, including the key controls identified for Sarbanes-Oxley compliance. Ensure that any known internal control problems/issues/concerns are identified and communicated on a timely basis to immediate supervisor.Perform other duties as assigned.

 

Work Experience:

 1-3 years experience reporting and performing data analysis on key performance indicatorsBusiness analysis skills needed for special projectsAbility to gather business requirements effectivelyClear written and verbal communications within group and managementAdvanced Excel skills requiredPL/SQL skills preferredRetail Energy knowledge a plus

 

Education:

 Bachelors Degree preferred, or equivalent experience required