Billing Operations Analyst

COMPANY PROFILE
Direct Energy is one of North America’s largest energy and energy-related services providers with over 5 million residential and commercial relationships.  Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc, one of the worlds leading integrated energy companies, Direct Energy operates across North America.
 
We continually seek talented people dedicated to providing fresh thinking in an exciting, evolving industry that’s never been more relevant than in today’s global marketplace.
 
Direct Energy was honored with an award for Best Multinational Company in North America, at the 2007 International Business Awards (IBA) in Germany. 
 
Direct Energy is an Equal Opportunity Employer AA/F/M/D/V
 
Primary Purpose
The EDI Operations Analyst processes mission critical electronic information between Direct Energy Business and the trading partners, including utilities, banks and third party service providers.  Data content facilitates contract generation, customer enrollment, load forecasting, billing and customer care processes.
 
Responsibilities
Identify problems such as error messages resulting from data presented to and from the ERM System and Retail Pricing Route error messages to the appropriate error queue or Analyst for resolution Author and maintain EDI Operations documentation to incorporate on going changes Execute EDI software and internal applicationsEducation and Specific Training
College degree required with experience in computer and query skills.
 
Experience
One or more years experience in an EDI Operations environment preferred