Account Manager-California-Sacramento

Environmental responsibilities and Careers that can change the world What makes us the market leader? Quite simply, our people ARE YOU UP TO THE CHALLENGE?    We are looking for an experienced Account Manager who will generate revenue growth by utilizing a consultative selling approach in the retention of current Waste Management customers.   This role manages existing business relationships by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers.    The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. PRIMARY RESPONSIBILITIES:    Establishes and maintains a high level of customer satisfaction. This includes meeting customer retention goals. Communicates to and works with the Retention Manager to resolve unique customer issues. Reduces lost accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention. Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability. Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate. Effectively use Waste Management sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.) Acquires in-depth industry and company knowledge in order to prepare complex proposals and make recommendations on equipment optimization and leasing options. Proposes customer solutions that are compliant with appropriate local, state and federal regulations. Updates and secures customer service agreements.    QUALIFICATIONS:   Required: Bachelor's degree from an accredited college/university or 5-years sales experience in lieu of bachelor's degree    3-years in a non-consumer based industrial sales, commercial sales, or service industry environment that includes: successfully converting customer cancellation requests in order to maintain revenue .levels, and/or complex negotiations resulting in signed customer contracts.   This is a field-based position. This position is eligible to participate in sales compensation and recognition programs upon successful completion of sales orientation and/or training programs. When you work with an industry leader, you come to expect more. At Waste Management, we're proud to offer the best pathways for you to achieve career satisfaction, as well as compensation and benefits that live up to your standards. At Waste Management, each eligible employee receives a comprehensive benefits package that includes: Health, Family, Financial & Professional Development. Waste Management is an equal opportunity employer. Please visit www.wm.com for additional information.    DID YOU KNOW! *WM recycles enough paper to save more than 41 million trees. *WM generates enough green energy to power more than a million homes. *WM landfills provide more than 17,000 acres of protected wildlife habitat To Apply for this position, please CLICK HERE