US-FIELD SERVICE TECH SR.

Intro: APC by Schneider Electric's objective is to be a "workplace of choice." Our culture is achievement-driven and truly global. With market presence and facilities in every continent of the globe - and the global opportunities that go with it - APC by Schneider Electric's culture is vibrant, diverse and rich. Free and open communication at all levels, empowerment, recognition mechanisms, and cross-cultural, cross-functional teams working at various levels all go towards making APC by Schneider Electric a productive organization. We recognize our success is built on the efforts of our employees, who are committed to realizing our objectives of customer delight, open collaboration, and an interesting and lively workplace. Job Responsibilities: SUMMARY OF JOB: Performs assembly, startup, diagnostics, repair, and preventive maintenance work as directed by District Service Manager / Region Service Director on Company manufactured, as well as third party manufactured equipment. ESSENTIAL FUNCTIONS: Perform pre-site, startup, repair, preventive maintenance, and field modification of Company manufactured, as well as third party manufactured equipment as assigned by the Customer Care Center. May supervise others on job sites. Complete all administrative responsibilities on all work activities including field service reports, expense reports, preventive maintenance and startup data sheets and daily time card completion. Provide telephone support for customers and Field Service Associates. Must operate within all company published guidelines Demonstrate positive customer relationship building and management skills. Satisfactorily complete assigned product and customer relation skills training courses SECONDARY FUNCTIONS: A. Customer familiarization and Operator Training Class presentations. B. On the job training of Field Service Associates C. May conduct training seminars for Field Service Associates and or approved Service Partners. D. Other duties as assigned by District Service Manager and or Regional Service Director EDUCATION—MINIMUM REQUIRED LEVEL: Associates Degree in electronics, electrical theory or similar discipline desirable and or military training equivalent. EXPERIENCE—MINIMUM REQUIRED: Two to four years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment required. One to two years experience as a Field Service Associate or equivalent industry experience. Must be proficient at 3 phase single module systems as required by the local District Service Manager. KNOWLEDGE AND SKILLS 1—REQUIRED: 1. Computer literacy with standard business applications 2. Complete competence at utilizing test and diagnostic equipment such as oscilloscope, digital voltmeter, AC clamp meter, loadbanks, and other electronic test devices. 3. Superior customer relations and interaction skills. 4. Fully adept at reading and interpreting schematics, drawings and theory of operations manuals. 5. Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components. 6. Driving and safe vehicle operations skills. 7. Characteristics include self-starter, team player, punctual, personal and professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented, and safety oriented. 8. Capable of reciting and displaying appropriate safety techniques and practices associated with job requirements 9. Ability to write business reports, correspondence, effectively present information and respond to customer questions. KNOWLEDGE AND SKILLS 2—DESIRED BUT NOT ESSENTIAL: D.Physical demands necessary to perform essential functions: 1. Fingering. 2. Grasping. 3. Feeling. 4. Talking. 5. Communications. 6. Hearing. 7. Repetitive motions. 8. Light work. 9. Visual acuity – close work including inspection. 10. Heavy lifting – ability to lift and carry up to 80 pounds 11. Bending 12. Keyboarding 13. Reading 14. Driving E.Work Environment: 1. Subject to inside, climate controlled as well as outside open to the elements environmental conditions. 2. Various customer equipment locations from computer rooms to electrical equipment rooms to outside equipment storage locations. 3. Home office environment for completing paperwork, accomplishing admin requirements and technical documentation familiarization and upkeep. TRAVEL: 75% - Daily travel from home to various job sites and back to home. Over night travel required. Submit Your Resume Online NowAPC-MGE is an equal opportunity employer. Applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability or veteran status. Location: Nashville, TN 15122 Job Category: Installation/Maintenance/Repair Industry: Electronics, Components, and Semiconductor Mfg Occupations: Equipment Install/Maintain/Repair Career Level: Experienced (Non-Manager) Reference Code: 13839