UPS Customer Service Engineer - Quebec City

Description:Eaton's Electrical business has an opening for a Senior Technician-Engineering position in Quebec City, Canada. The individual will be responsible for servicing un-interruptible power supplies and batteries and other company electronic based products in a high voltage environment at the customer's site. Performs emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility. Responsible for performing on-site or in-house servicing and repair of company products. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Works on assignments that are moderately complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Works from home. Company vehicle provided. Some overnight travel required. An AA degree is preferred and/or equivalent experience in the technician field. Minimum of 3 years of UPS, battery technologies or electronics experience. Must have the ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments. Must complete our training program, PowerTrak, held in Raleigh, NC. Must demonstrate proficiency on all products and field processes before being dispatched to the field. Adheres to all published WSG safety standards. Performs other related duties as required. Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming. Basic understanding of network functionality, fiber optics and sealed and wet celled battery theory and application. Must be proficient in the use of test equipment and software programs. Customer focus and time management skills are essential. Excellent verbal and written communication skills and customer relations skills. PC Proficiency including Microsoft Windows. Valid Driver License is required. If interested, please apply online at www.eatonjobs.com indicating salary requirements/history. No phone calls or 3rd party vendors please.Qualifications:AA degree is preferred and/or equivalent experience in the technician field. Minimum of 3 years of UPS, battery technologies or electronics experience. Must have the ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments. Must complete our training program, PowerTrak, held in Raleigh, NC. Must demonstrate proficiency on all products and field processes before being dispatched to the field. Adheres to all published WSG safety standards. Performs other related duties as required. Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming. Basic understanding of network functionality, fiber optics and sealed and wet celled battery theory and application. Must be proficient in the use of test equipment and software programs. Customer focus and time management skills are essential. Excellent verbal and written communication skills and customer relations skills. PC Proficiency including Microsoft Windows. Valid Driver License is required.Salary/Benefits: Salary commensurate with experienceJob Location: Quebec City, QCJob Number: RUSAEATON2248-616538Company URL: http://www.eaton.comCompany Profile:At Eaton, our businesses make a difference to the world. And you can make a difference at Eaton.Eaton is a global, Fortune 200 diversified power management company. And we have been doing business for nearly 100 years. Eaton helps customers manage power, so buildings, airplanes, trucks, cars, machinery and entire businesses can do more while consuming less energy. As an integrated global company, we are unified in our commitment to powering business worldwide.Eaton products and solutions are critical to industries and businesses. Our technology delivers the power inside hundreds of products and places - from aircrafts and military jets, manufacturing plants and hospitals, airport terminals, data centers and homes to hybrid trucks, cars, theme parks and oil rigs, and even the Panama Canal. We serve customers in more than 150 countries and do business in five industries: electrical, hydraulics, aerospace, automotive and truck.At Eaton, were committed to "Doing Business Right." And its much more than a slogan. Its an unwavering commitment to the highest ethical practices and standards of behavior. Its how we conduct ourselves in interactions with each other, our customers and our business partners. Its how we support our communities and respect the environment. And its a reflection of our long-standing core values and beliefs about people. Were actually calling it "Eaton is sustainable by design." Eaton Benefits Company: www.eaton.com Location: Prince George's County, MD Status: Full Time, Employee Job Category: Installation/Maintenance/Repair Relevant Work Experience: 5+ to 7 Years Job Number: 27034BR.1072