Technical Representative Service & Intallation, Banking - Columbia, MD

Technical Representative Service & Installation, BankingColumbia, MDCheckpoint Systems, Inc. is a leading provider of security solutions, radio frequency-based shrink management solutions; security and loss prevention systems for an impressive roster of the world’s most successful retailers and consumer package goods manufacturers. We continually deliver smart solutions by offering a comprehensive portfolio of products and services, making it easy for our customers to do business with increased efficiency, cost savings, rapid response, and superior service. We have expanded into the banking industry and are looking for experienced technicians skilled in electronic bank equipment, as well as physical bank equipment systems. These individuals will help us to expand service capabilities in the industry, as well as support our retail electronics business.We believe in conducting our business with honesty, integrity, respect, innovation, and with a passion for excellence. We are seeking quality, customer-focused individuals who want to be part of a winning team, and who are passionate about providing excellent customer service. We are currently seeking a Tech Rep S&I (Service and Installation) for our Banking Division.SUMMARY:The Tech Rep S&I, Banking is responsible for performing semi-complex installations and preventive and corrective maintenance on standard security equipment and banking systems. This individual will further develop technical knowledge, customer relations and administrative skills through formal training programs, on-the-job training and self-study.ESSENTIAL JOB FUNCTIONS: Performs semi-complex, periodic preventive and corrective maintenance on burglar, fire/alarm and CCTV security equipment and physical banking equipment systems (drive-thru, safes, etc.). Installs a moderate range of products and systems within standard time and cost allowances at customer locations. Troubleshoots products and systems to identify and correct mechanical and electronic malfunctions. Modifies and/or updates products and systems as required. Develops technical knowledge, customer relations and administrative skills through formal training programs, on-the-job training and self-study. Develops professional customer relations and maintains a high level of customer satisfaction within assigned territory. Maintains parts inventory, tools, manuals, publications and equipment. Prepares and processes detailed service product failure and expense reports. Maintains company vehicle and parts inventory valued at $20,000.JOB REQUIREMENTS:MINIMUM: 2 year technical degree or equivalent work experience. 5 years working in field service or related industry experience. Previous experience working with burglar, fire alarm and CCTV, and physical banking equipment. LockWork experience highly preferred. Ability to learn complex diagnostic techniques and perform advanced preventive and corrective maintenance on sophisticated electronic security systems. Excellent interpersonal, verbal and written communication skills. Valid drivers license in current state of residence. Ability to work overtime, some weekends and holidays, and be on-call, as required. Computer proficiency. Attention to detail and proven ability to produce quality work. Ability to work independently and in a team environment. Ability to communicate technical issues to customers. Good problem solving and customer service skillsPREFERRED: Previous experience with Mosler, Diebold, Lefebvre or similar companies. PHYSICAL DEMANDS: Ability to lift up to 65 lbs and 25-55 lbs overhead. Ability to travel up to 50-60% to customer and company locations.We offer a comprehensive compensation and benefits package, including 401(k), employee stock purchase plan, tuition reimbursement, and more in an employee-focused and goal-oriented organization. Please submit your resume with compensation requirements to:Email address: ckpresume.hr@checkpt.com Corporate website: www.checkpointsystems.com Checkpoint Systems, Inc.8180 Upland CircleChanhassen, MN 55317Fax: 877-278-6625EOE EmployerDrug Free Workplace