Sr. Field Service Copier and Network Technician - New Orleans

Sales/Retail/Business Development Location: New Orleans, LA 70112 Relevant Work Experience: 5+ to 7 Years Education Level: High School or equivalent Company: Ricoh Americas Corporation Email: Apply by Email Reference Code: 5110-22-60511-402-11-000-3407 Send this Job to a Friend INTEGRITY ... COMMITMENT ... IMAGINATION ... TEAM WORK ... As a global leader in the imaging technology and office automation industry, these are the qualities Ricoh Americas Corporation seeks in our staff. Recognized worldwide for high quality products and superior customer service, Ricoh is committed to taking the lead in designing the future of this exciting and evolving industry. If you are a highly motivated professional with the talent we seek, now is the time to join Ricoh Americas Corporation !CompTIA A+ and N+ certifications or MCSE certification is required. If you do not have the required certification, please do not respond to this posting. As a Sr. Field Service Copier and Network Technician, you will be responsible for on-site post-sale installation, maintenance, and repair of company products and systems, including hardware, software, and networking products, including implementing solutions to a wide range of difficult service issues.Responsibilities include:*Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures*Using diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures*Maintaining current technical knowledge, certifications, and expertise on all product enhancements, technology changes, and new product introductions*Providing technical assistance and training as needed*Building a customer relationship based on trust, dependability, timely responsiveness, and sensitivity to their business needs*Providing assistance to less experienced field service repair associates for developing/improving proficiency in diagnostic techniques, parts utilization, planning, documentation, etc. To qualify, you must possess:*6 or more years of directly related experience with office equipment *High school diploma; Bachelors degree preferred*Electronics, similar vocational training, or equivalent experience*Certifications: Comptia A+, Net + or MCSE*Effective communication, time management, organizational, and analytical skills*Strong teamwork and customer relations skills*Advanced knowledge of PC and associated software applications, and application of diagnostic tools*Knowledge of service organization practices and proceduresOnly those candidates meeting the above requirements will be contacted. No relocation or visa sponsorship is planned for this position. Send this Job to a Friend View all "Ricoh Americas Corporation" opportunities | Privacy |Terms of Use | Copyright 2001-2007 Ricoh Americas Corporation