Repairs Supervisor

Want to work for a music company that rocks? One that bases its business on integrity, drive, innovation, excellence and respect? Line 6, one of the leading music products companies in the industry, is on the lookout for dynamic, resourceful, results-driven people determined to define the next generation of music products. Successfully harmonizing cutting-edge technology with musical instruments, recording gear, and an unmistakable sense of family-inside and outside of the company-Line 6's passions for music and community are evident in everything it produces. Relied on for intuitive design, musical inspiration and sensational tone, award-winning Line 6 products, including the world-famous POD, have inspired millions of musicians and appeared on countless platinum records.Growing success has resulted in significant recognition of Line 6 by top-tier companies and media, including: Inc.'s "500 Fastest Growing Private Companies" Inc.'s "5000 Fastest Growing Companies in America" For the sixth year, Deloitte and Touche's "Fast 50" Ranked #5 in LA Business Journal's "Top 100 Fastest Growing Technology Companies" San Fernando Business Journal's "Fastest Growing Private Companies" San Fernando Business Journal's "Largest Technology Firms" Ranked #6 in Pacific Coast Business Times's "Top 25 Companies To Watch" In addition, its product lines are critically acclaimed, with Spider III amplifiers being awarded "Amp Line of the Year" in 2007 by Musical Merchandise Review. Line 6 is an Equal Opportunity employer. In accordance with the Americans with Disabilities Act, please contact the Human Resources Department if at any time during the interview process you feel a reasonable accommodation is required to facilitate the interview or job functionality. Essential Job Description: Responsible for the supervision of the Repair group whose main functions are troubleshooting product, product repairs, returns, in addition to providing the best customer service possible. Monitors and directs the day to day returns processes.   Responsible for the supervision and all activities pertaining to the maintenance of the repair group. This would include tools, supplies and payroll. Monitors and directs the complete return/repair authorization (RMA) process in company ERP system and identifies and participates in process improvements. Responsible for accuracy of customer owned, B Stock and retuned material inventory locations. This would include participation in inventory audits as needed. Responsible for the maintenance of all processes and procedures related to returns and repairs. Communicates with customers via telephone and/or e-mail or other methods to answer and provide resolutions to questions, problems, and/or complaints in a fast paced environment. Tracks and analyzes types of equipment problems to give feedback to engineering and manufacturing. Provides logistical support to ensure smooth flow of product for repairs and replacement units to dealers, distributors, and end users. Run a variety of reports that help to monitor the day to day activities of the repairs/returns group. Communicates and provides solutions for artist relations, sales and product specialists for all return issues. Helps update and maintain accurate records by the utilizing spreadsheets or databases and is responsible for the reporting. May participate in corporate trade shows. Help to gather failure/product feature data for Quality Team. Works with Service Manager to evaluate, promote, terminate employees, and recommends promotions and increases. Maintain strong employee relations. Participate in customer service incentive programs by developing and conducting incentive programs for the repair group. Must be available for international travel.  Experience/Qualifications:  Must have at least 1-3 years experience as an electronics repair technician. Must be able to troubleshoot aalog and digital circuits to repair solution. Must be able to interpret technical drawings and Schematics. Knowledge of manufacturing processes is a plus but not mandatory. Solid knowledge base of electronic music applications, guitar effects guitar amplification, and midi sequencing. Experience with identifying and suggesting proper gain structure and setting levels in a recording environment. Troubleshooting skills to isolate problem components and basic electronics knowledge a plus. Skills required:  Individual must have basic to intermediate skills in Microsoft Word and Excel and familiarity with E-mail applications. Adobe Acrobat, Page Maker, Visio, PowerPoint and Filemaker knowledge is a plus. Individual should have experience using Windows databases.