Product Support Specialist--2nd Shift--Olathe

GPS Manufacturer/Distributor  Provide technical customer support for Garmin's consumer products, answering phone calls, emails, faxes, and letters. Escalate issues for resolution, documentation and follow-up when necessary.   ESSENTIAL FUNCTIONS: Receive and answer customer inquires and requests regarding products, orders, pricing and other services offered Provide operational support for Garmin's consumer electronic products Work with customers to determine which products, accessories and plan of action best serves their individual needs Remain current on changes in policies, procedures, and product offerings Report any and all out-of-line conditions affecting customer satisfaction Develop and maintain department and company image and philosophy to the public Become highly knowledgeable in the specifications, capabilities and operation of GARMIN products Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail Monitor, document and report failure trends in Garmin equipment Identify and recommend improvements in Garmin products, documentation and procedures Review special circumstances and authorize warranty service when deemed appropriate Compliance with HRD-003 (Garmin's Attendance Policy) OTHER RESPONSIBILITIES: Accept and complete projects and other miscellaneous Marketing Administration duties as assigned Act as liaison between customers and members of other departments within Garmin   EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: 1+ years Customer Service experience High School Diploma or equivalent Positive attitude Team Player Excellent written and verbal communication skills Ability to grasp new concepts quickly Data Entry skills Proficiency on Personal Computers Personal or professional demonstrated technical aptitude   DESIRABLE QUALIFICATIONS: Experience with Consumer Electronics Conversational Spanish and/or French-speaking abilities Company: Garmin Location: Olathe, KS 66062 Status: Full Time, Employee Job Category: Customer Support/Client Care Career Level: Entry Level