FIELD SERVICE ENGINEER

Excellent profitable growth type company and leader in its field  in the pharmaceutical industry is seeking a strong and effective field service engineer.

The Field Service Engineer will perform complex customer support activities involving the on-site installation, service, repair, hardware integration, process development and support, test support, troubleshooting and training of the product in a timely and cost effective manner. Serve as the division expert with other field personnel and customers on technical matters. Conduct business in a professional manner building customer relationships. Travel is required.

Responsibilities

• Conduct on-site installation of complex product and follow testing procedures to ensure proper working order
• Isolate equipment start-up malfunctions and take corrective action
• Perform Initial & Final Acceptance Testing
• Track system performance at all customer installations
• Prove operational quality of products
• Provide process & applications support of the product
• Development of field service processes
• Resolve process issues at customer installations
• Develop best known practices/methods for field service
• Write new, and make recommendation on improving existing testing procedures and training procedures
• Answer complex technical questions on the product and work with other field service personnel to troubleshoot problems
• Provide HW/SW integration support via telephone and on-site
• Work with engineering, IT, and assembly groups to develop and implement corrective actions
• Make recommended design changes to improve product overall reliability
• Prepare in depth field service technical bulletins and repair instructions
• Represent company in dealings with customer: responsible for customer satisfaction
• Oversee all service activities for the customer base
• Prepare daily logs and report of work performed

Job Requirements

• BS degree
• 5-7 years hands-on field service experience
• Demonstrated competency and high level of understanding of control system electronics and electro-mechanical devices
• Demonstrated competency and high level of understanding of vacuum systems
• Competency in use of basic hand tools
• Excellent customer relations and organizational skills required
• Proficient computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages
• Excellent customer relations, listening, and organizational skills
• Results-oriented, team player with a can-do attitude
• Ability to work cooperatively with others within and across functions and at all levels of the company
• Individuals demonstrating this competency show a commitment to quality during the completion of every task Maintain high standards in the development and implementation of business processes to ensure that our customer’s needs and expectations are satisfied
• The ability to deliver superior service and products by understanding who our customers are, their needs and expectations
• The ability to successfully interact with others in the organization

Excellent compensation package.

Please email your resume to Pete Massarini and Associates, Inc. (1973) at   massarini@msn.com