Electronics Technical Support (bilingual Spanish) - Westwood, MA

Honeywell International is a $36 billion diversified technology and manufacturing leader, serving customers worldwide with aerospace products and services; control technologies for buildings, homes and industry; automotive products; turbochargers; and specialty materials. Based in Morris Township, N.J., Honeywell’s shares are traded on the New York, London and Chicago Stock Exchanges. For additional information, please visit www.honeywell.com The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.

Help Desk / Electronic Technical Customer Support

Bilingual Spanish/EnglishWestwood, MA
 
 
Honeywell International is a $36 billion diversified technology and manufacturing global leader. Honeywell has more than 120,000 employees in 100 countries around the world and has a demonstrated heritage of innovation and achievement.
 
Honeywell Life Safety, a $1.5 billion business, is a global leader in commercial fire systems, smoke and gas detection, and home healthcare monitoring products. Our quality products, integrated system solutions, and services make life safer, more comfortable, more secure, and more productive in every corner of our world.

 
The Technical Support Representative is responsible for providing technical support both internally and to our customers.  This individual shall maintain and promote company quality objectives in all activities associated with the conduct of company business.
 
Job Duties and Responsibilities:
 
· Provide Engineered Systems Distributors and the Security Equipment Distributors technical support and assistance on installation/service/applications capabilities of Fire Alarm product lines.
· Provide Field Factory Support with on-site technical support when required by Distributors. Travel may be required.
· Provide internet/e-mail support as required.
· Provide Technical Support to other company departments as requested.
· Interface with Engineering, Manufacturing, Technical Publishing and Customer Service insuring customers receive up-to-date technical information in response to inquiries.
· Assist in the technical documentation review of all products PID's, Data Sheets and literature when asked from Technical Publications, Product Managers, or Marketing when requested.
· Keep abreast of  NFPA, UL, MEA, FM, IND, and other approvals agency guidelines and listings by means of Code training seminars or on line review from approvals agency websites.
· Identify system and component failure or program trends and relay information to appropriate departments.
· Provide product assistance (Technical or Physical) at trade shows, training presentations or marketing presentations as requested.
· Attend T.E.A.M. meeting with Engineers and training Dept once a quarter to be informed on product and software changes.
· Help out in the Training classroom during daily 'lab periods' to assist Technical Trainers and get to know ESD's
· Perform other duties as directed by supervisor.
 
 


 

Basic Qualifications:

Associate Degree in Electronics or Certificate in Electronics from a trade school

Bilingual Spanish/English (fluent in reading, writing and speaking both languages)

Working knowledge of computers including: MS-DOS, WINDOWS 3.x, 95, 98, ME, NT, 2000 and XP operating systems and computer peripherals

Minimum of 1 year experience in troubleshooting or repair of wiring/electronic equipment

Must be authorized to work in the U.S.

 

Additional Qualifications:

Work experience in a related Fire or Security field is desired

Technical/help desk experience highly preferred

Require the ability to obtain a NICET certification at Level 2 in Fire Alarm Systems within 5 years