Account Representative-Inside Sales

ACCOUNT REPRESENTATIVEThe Account Representative (AR) is the key day-to-day contact for all our sales and customer support activities. Assigned to a team working collaboratively to support given territories or markets, the Account Representative applies his or her excellent customer service skills and system knowledge to meet the daily needs of the customer.KEY RESPONSIBILITIES:Customer ServiceRespond to customer requests for information in a timely manner.Answer customer telephone calls, providing technical information and addressing and resolving inquiries and problems.Process incoming mail, email, leads and faxes, responding to customer needs and requests.Sell Company products to customers, either by promoting products with existing customers or by following up on referrals to prospective customers.Work with the Account Manager (AM) to develop quotes.Expedite customer orders. Work independently, makes solid contributions on a daily basis with minimal direct supervision.Sales OpportunitiesShare with the AM opportunities to introduce IEWC services to customersIdentify opportunities to cross-sell or up-sell products and services while working with the existing customer. Introduce products and services and identify follow-up time for the AM.Clerical DutiesProcess customer orders and confirmations on our computer system.Fill requests for catalogs, samples and giveaways. Assemble or print catalogs or advertising materials, as needed. Perform filing activities and information retrieval, as needed.Update price lists in the computerized system.Accuracy and completeness through all means of communication.Sales DataAs requested, create and run sales reports and mailing lists. Complete and maintain all required paperwork, quotes, records, reports and documentation.Marketing SupportKeep the Account Manager and Regional Manager informed about competitive products, promotional matters, sales techniques, pricing and marketing programs.Secure and communicate through 20/20 Vision growth opportunities uncovered through dialog with existing customers.EDUCATION AND/OR EXPERIENCE:An associate’s degree and one to three years of related experience; or a combination of education and experience.COMPUTER APPLICATIONS SKILLS:Ability to work in a Windows environment and with standard current computer applications, such as work processing, spreadsheets and data bases. Ability to gain proficiency in SAP and the CRM tool “20/20 Visionâ€�.IEWC is an Equal Opportunity EmployerTo apply for this position please visit our website at http://www.iewc.com/career.aspx and select Career Search