Test Administrator/Proctor - Part-time

Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson's education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn.Pearson VUE (www.pearsonvue.com) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 162 countries, providing testing services for information technology, academic, government and professional clients.The Company's innovative technology offers the highest levels of security and program control, while its commitment to service provides clients and individual test takers with an unmatched testing experience.Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. Pearson VUE is seeking a part-time Test Administrator at our Fort Wayne, IN location. The position is typically 2 days per week for an average of 12 to 15 work hours with more hours possible during the summer months. Normal work shifts are 7:30am - 4:30pm, with various Monday - Saturday shifts, with some days extended until 9pm. Pearson VUE implements innovative electronic testing solutions that enhance the performance, reliability and security of professional licensing and certification programs throughout the world. Tests are delivered through a domestic network of more than 200 company-owned and operated Pearson Professional Centers and more than 3,400 Pearson VUE Authorized Centers worldwide.RESPONSIBILITIES: The Test Administrator / Proctor position is responsible for the administration of all aspects of the Pearson Professional Centers exam delivery operation. Tasks include:Performs daily site opening and closing procedures, reviews daily download of examinations and site schedule. Checks in examinees and verifies identification. Explains the exam process, asks examinee to place all personal belongings in a personal locker, escorts examinee to assigned computer, helps the examinee begin the exam, monitors examinee(s) and provides assistance during examination time. Reports all exam discrepancies in a timely and efficient manner. Communicates with technical support to investigate and fix technical issues.Understands testing procedures for each exam sponsor and adheres to company quality and security measures.Responsible for maintaining a professional and clean testing center; includes dusting around the computers, vacuuming the small office, and taking out the office trash. Must be able to operate a computer, copier/scanner/fax, and telephone. Takes ownership of all procedures and identifies areas for improvement.EOE M/F/V/D PEARSON VUE Customer service skills are a must. Strong communication skills, both written and oral, are expected.Must enjoy working with the public and have a strong initiative to work independently in a technology oriented environment.Must be able to work in a quiet office setting, learn detailed procedures, and handle a reasonable amount of stress.Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.Must be willing to become certified as a Pearson VUE Test Administrator/Proctor (training provided) and pass a re-certification exam annually.