Technical Support Representative - New York

Description:Tech Support Representative The goals of the Technical Support Representative are to provide outstanding customer service and technical support to all Kaplan students, assisting them on the phone and over email in a courteous, knowledgeable and timely manner. Responsibilities: Assist Kaplan students with technical problems regarding their online course components and CDs Escalate found bugs to web developers and follow up on status of bugs Handle LivePerson chats for the Kaplan K12 Online products Participate in QA of online products and services, website copy, and site navigation. Contribute to the improvement of business systems Requirements: Bachelors Degree Superior customer service focus Strong knowledge of desktop and internet applications (e.g. browsers, plug-ins, security programs) Excellent communication skills, both oral and written Team-oriented mindset Ability to thrive in a fast-paced environment Solid organizational and multi-tasking skills Willingness to work non-standard work-week Strong typing abilityIf you have a passion for education and customer service, e-mail your resume, cover letter, and salary requirements today! Please visit our website at www.kaptest.com for more information about our company. Kaplan is an Equal Opportunity EmployerQualifications:see job descriptionSalary/Benefits: Salary commensurate with experienceFull time employees enjoy these outstanding benefits: *401(k) plan *Comprehensive health, dental and short term disability & long term disability plans *Business casual dress code *Sick days, personal days, holidays, and vacation days *A friendly, team oriented environmentJob Location: New York, NYJob Number: RUSAKAP2255-617830Company URL: http://www.kaplan.comCompany Profile:Kaplan Test Prep and Admissions (www.kaptest.com), a division of Kaplan, Inc., is a premier provider of educational and career services for individuals, schools and businesses. Established in 1938, Kaplan Test Prep and Admissions is the world leader in the test prep industry and has served millions of students in nearly 70 years. With 3,000 classroom locations worldwide, a comprehensive menu of online offerings and a complete array of books and software, and private tutoring options, Kaplan offers preparation for more than 60 standardized tests in the U.S. and the U.K., including entrance exams for secondary school, college and graduate school, as well as English language and professional licensing exams. Kaplan also provides college and graduate admissions consulting services, as well as after-school learning programs for K-10 students through its SCORE! centers. Additionally, the division's K12 Learning Services unit is a leading nationwide provider of a broad range of academic intervention and support programs for school districts seeking to meet the demands of No Child Left Behind (NCLB).