Student Finance Consultant

Student Finance Consultant 

As one of the largest degree-granting higher education systems in North America, DeVry University provides high-quality, career-oriented associate, bachelor’s and master’s degree programs in technology, business and management. Approximately 55,000 students are enrolled at nearly 90 locations in the United States and Canada, as well as through DeVry University Online. DeVry University is accredited by The Higher Learning Commission and is a member of the North Central Association (NCA). DeVry University, a division of DeVry Inc. (NYSE: DV), is based in Oakbrook Terrace, IL. For more information about DeVry University, visit http://www.devry.edu

Position Summary:

The DeVry Student Finance Consultant manages a portfolio of students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed tuition investment and financial aid decisions. Works closely with applicants and students to assess financial need, complete the financial aid process, and secure education funding. Through regular proactive outreach to an assigned student portfolio, initiates tuition investment and gap counseling discussions and advises students on strategies to finance their education. Serves as the student’s single point of contact for all financial aid concerns and works to resolve issues in a timely manner. Works closely with Admissions, Student Finance colleagues and other departments to research and resolve any student financing issues.

Work Hours:

Monday-Thursday: 11 a.m. - 8 p.m.; Friday: 8 a.m. - 5 p.m.; *Saturday: 8 a.m. - 4:30 p.m.

*If working on a Saturday, will be off on one of the days between Monday-Friday.

Essential Duties and Responsibilities:

1. Assists applicants/students to make an informed tuition investment decision by providing accurate, helpful student finance advice.

2. Guides applicants/students through the financial aid application process. Performs initial contact, financial advising, and direct outreach advising sessions.

3. Increases student satisfaction and retention by providing proactive tuition investment and student finance support to an assigned portfolio of students.

4. Serves as the single point of contact for all Student Finance issues (e.g., financial aid, payment plans, billing issues, etc.). Manages escalated concerns and resolves issues in a timely manner. Provides superior customer service to students by accepting ownership of all student finance issues and questions.

5. The Student Finance Consultant (and his/her corresponding student portfolio) is measured by, and held accountable to, five key metrics: Start Rate, Persistence/Retention, Accounts Receivable, Revenue per Student, and Customer Service/Satisfaction.

6. Identifies opportunities and solutions that improve current processes and actively participates in the roll-out of new processes.

7. Shares best practices with other Student Finance Consultants and colleagues to continuously improve the DeVry student finance experience.

8. Maintains a thorough understanding of all DeVry Student Finance programs, policies and procedures.

9. Ensures Student Finance advising and issue management complies with applicable federal and state laws.

10. Maintains a thorough understanding of federal and state financial aid guidelines and regulations.

11. Participates on Student Finance committees and special projects.

12. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience, Knowledge and Skills:

• Bachelor’s degree preferred. • 1 to 5 years experience in student finance operations with proficiency in financial aid advising, packaging and disbursements. • Outstanding customer service skills. • Demonstrable knowledge of principles, practices, methodology, and procedures for the provision of student financial aid advisement. • In-depth knowledge of federal Title IV and state financial aid regulations and associated processing procedures. • Excellent PC/computer skills including proficiency with Microsoft Office and financial aid software packages (preferably Powerfaids and ProSAM). • Excellent mathematical, communication and organizational skills. • Proven ability to set priorities and deadlines and ensure projects are completed. • Self-motivated and willing to take ownership of, and quickly resolve, complex issues.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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