IT SUPPORT SPECIALIST

Expand your knowledge, change lives for the better, and grow as a professional at Career Education Corporation, where we provide quality education for approximately 90,000 students worldwide through 80 campuses in the U.S., Canada, France, the United Kingdom and the United Arab Emirates, as well as online. Offering doctoral, master's, bachelor's and associate's degrees as well as diploma and certificate programs, CEC is a great place for professionals like you to learn and advance as fast and far as your talents will take you. Become a part of the team, and join one of the most-rapidly expanding companies in the private, for-profit, post-secondary education industry. We are now hiring dedicated individuals who want to make a positive difference for others, and for themselves. IT SUPPORT SPECIALIST Job Description The colleges, schools and universities that are part of the Career Education Corporation (CEC) family offer high quality education to approximately 100,000 students across the world in a variety of career-oriented disciplines. The 80-plus campuses that serve these students are located throughout the U. S., Canada, France, the United Kingdom, and the United Arab Emirates and offer doctoral, master's, bachelor's, and associate degrees and diploma and certificate programsWe have opened a new design school in Southcenter – The International Academy of Design and Technology – Seattle. We are seeking an innovative and talented leader for the following key role:IT SUPPORT SPECIALIST Tukwila, WAResponsibilities: Provide first line support on all computer related issues for students, staff, and administration personnel. Troubleshoot hardware and software problems in order to resolve issues, and install when needed. Coordinate, install, move, add, change, and warrantee repair with vendors and all hardware issues. Maintain a fully functional classroom environment for students (PCs, Apple Computers, network, multi-media). Assist with modifying and developing technical and user support procedure manuals, reference guides, and network and hardware related documents. Assist in the administration of all related hardware operations for the school including; copiers, phone, projectors, hubs, switches, routers, servers, workstations, media, and all peripheral attachments and modules. Perform diagnosis, service and maintenance on all networks. Account Maintenance for information systems and telephones: add/delete and modify account information of company systems, manage groups and lists (e.g. director’s list in e-mail), and add/delete telephone extensions. Information Systems Department support: inventory hardware, and inventory software and licenses.Requirements: Associate’s degree in a related field; Bachelor’s degree preferred. 2 or more years of experience in an IT support role. Strong technical knowledge of Windows 2000 Professional/XP Professional TCP/IP, Network hardware components (NICS, routers, switches, etc), Microsoft Office and CAD Applications (Auto CAD, 3D Max) Exposure to McIntosh, Windows Server NT 4/2000 and Active directory, Visual Studio, Internet Information Server and Citrix Troubleshooting skills Ability to analyze and collect data Great communication and customer service skills Ability to adapt to the changing environment of ITThe International Academy of Design and Technology offers a competitive salary and a comprehensive benefits package.Please e-mail your resume to: atortorella@iadtseattle.com The International Academy of Design and Technology – Seattle is an Equal Opportunity Employer