Financial Aid Specialist Manager/Trainer

is responsible for managing the day to day operations of the FA Specialist team as well as providing continuing training to the Chicago Financial Aid team. Duties include, but are not limited to:- Management of Specialist tasks- Certification of all private loans for all lenders- Scholarship awarding - Tuition vouchers processing - Process Educational Expense requests - Stipend rejection resolution- Review and process end of loan period credit balances- Provide management regular feedback necessary to improve the process flow- Continuing Training- Work with Training department on delivering on site training for continuing staff members- Conduct one on one coaching for staff members requesting additional education- Presence in all required management meetings with ability to complete any take awaysA likely activities breakdown of Duties:- FA Specialist Management 50%- Continuing Training Sessions 40%- One on One coaching sessions 10%- Other duties as assignedQualifications:Experience Required:- Experience as a successful Financial Aid Officer Team Leader for at least 6 months- College Degree or relevant prior work experiencePosition Requirements /Scope of the Job/ Skills Required:- Ability to complete time sensitive tasks by specified deadlines- Ability to answer complicated student financial aid questions accurately and in detail- Ability to deliver outstanding customer service by telephone, e-mail, and other media- Ability to follow processes, work effectively on a team, and maintain a positive attitude- Must be detail oriented to review students awards and accounts for accuracyMeasurement of Success:Financial Aid Specialist Manager/Trainer will be evaluated based on (a) ability to meet established SLAs on task at hand; (b) ability to deliver outstanding training; (c) ability to communicate effectively with staff members regarding account resolution; and (d) ability to determine outstanding tech/training issues and effectively communicate with Director.Salary/Benefits: Salary commensurate with experienceBenefits beginning day one include: - Medical (including a Vision Discount Plan), and Dental coverage - 401(k) Savings Plan participation - Health and Dependent Care Spending Accounts - Life and Accidental Death Insurance - Legal and Financial ServicesJob Location: Chicago, ILJob Number: RUSAKAP4247-616385Company URL: http://www.kaplan.eduCompany Profile:Kaplan University is an institution of higher learning dedicated to providing innovative undergraduate, graduate, and continuing professional education. Our programs foster student learning with opportunities to launch, enhance, or change careers in a diverse global society. Kaplan University is committed to general education, a student-centered service and support approach, and applied scholarship in a practical environment. Kaplan University is a unit of Kaplan, Inc., a worldwide education services provider and a subsidiary of The Washington Post Company (NYSE: WPO). www.kaplan.com