Customer Service Representative

Northeastern University Employee Benefits

Responsibilities

The Customer Service Representative works in a team environment to provide assistance to students, parents, and internal clients in matters relating to on and off campus housing services. This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant customer contact via telephone and in-person visitors and the ability to provide assistance to the point of problem resolution. The goal of the representative will be to provide the necessary assistance related to on and off campus housing service concerns so that need to refer the client to another staff person/department will be minimized. This person must be comfortable working in a very fast-paced environment; possess the ability to multitask; handle confidential information in a sensitive manner; and communicate clearly and effectively to a diverse student, parent and staff population. The representative is a key member of the Enrollment Management and Student Affairs Division as they support the institutions student-centered mission.

Qualifications

Some college coursework required; Bachelors degree preferred. Minimum of three years related office experience, preferably in college/university environment. Customer Service Skills: Professionalism, diplomatic, reliable and consistent service, ability to assess problems and customer needs. Able to handle difficult customers and situations. Excellent organizational skills. Knowledge of PCs, Microsoft word, and Microsoft excel. Strong communication skills, listen well, good verbal and written skills. Demonstrate ability to multitask in a fast-paced, high traffic environment. Ability to handle sensitive and confidential materials. Willingness and ability to adapt and learn quickly new policies and procedures. Ideal candidate: outgoing, detail- oriented team player that is able to communicate clearly to a diverse student, parent, and staff population.

Additional Information

The hours for this position are Monday - Friday, 8:30 am - 4:30pm. Hours subject to change to adjust for staff scheduling, mandatory meetings, and during special periods (summer, holidays and intersession). Criminal background checks are required for this position. Code: NEU638

Equal Employment Opportunity

Northeastern University is an Equal Opportunity, Affirmative Action Educational Institution and Employer, Title IX University. Northeastern University particularly welcomes applications from minorities, women and persons with disabilities.

How To Apply

If applying from the Careers@Northeastern site: 1. Click on the Add to My Positions button; 2. Click on the View My Positions button; 3. Click on the Apply for Positions button; 4. Follow the instructions on how to complete The Application Process. If applying from an external job site: 1. Copy the following URL and paste it into a new browser window: https://psoft.neu.edu/psc/neuhrprdpub/EMPLOYEE/HRMS/c/NEU_HR.NEU_JOBS.GBL 2. Find the position(s) you are interested in applying for and follow the instructions available on the Careers@Northeastern site.

Internal Applicants, click here to apply (current benefits-eligible employees only).

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