Customer Resource Specialist

Under minimal supervision, this position is accountable for all customer interaction and problem solving, as well as, for bringing successful closure to all service related issues associated with University academic policies, procedures, and standards. This position is accountable for understanding, as well as, applying and interpreting University academic policies, procedures, and services to students, campuses, corporate personnel, and other higher education institutions.Requirements: A bachelor's degree in business, education, psychology or related field preferred.Proven experience in a business, education or service environment responding to customer inquiries regarding company policies, procedures, and standards, as described above.Proven knowledge and understanding of University academic policies and procedures strongly preferred.Must have excellent oral, written and interpersonal communication and customer service skills to handle complex and sensitive interactions with internal and external customers, as described above.Must have the ability to acquire and utilize a sound knowledge of company's information systems, as well as, fundamental knowledge of company, services and products, as described above.Must have a working knowledge of personal software packages to create and generate reports, as well as, retrieve and track reporting data, as described above.Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above.Must possess excellent communication skills to maintain a positive, professional and helpful attitude with customers.Must demonstrate a minimum typing speed of 35 WPM.Ability to handle a high volume of incoming calls, search the appropriate resources tools for correct and timely information, and maintain a professional demeanor all times.