Bilingual Call Center Agent- Spanish

Pearson is an international media company with market-leading businesses in education, business information and consumer publishing. Pearson's education business represents about two-thirds of the company, and Penguin publishing and the Financial Times make up the balance. With more than 30,000 employees based in 60 countries, we are a family of businesses that draws on common assets, processes and shares a common purpose: to help our customers live and learn.Pearson VUE (www.pearsonvue.com) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 162 countries, providing testing services for information technology, academic, government and professional clients.The Company's innovative technology offers the highest levels of security and program control, while its commitment to service provides clients and individual test takers with an unmatched testing experience.Pearson is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. Pearson VUE (www.pearsonvue.com) is the global leader in electronic testing for regulatory and certification boards, providing a full suite of services from test development to test delivery to data management. Pearson VUE offers exams through the world's largest network of test centers in 162 countries, providing testing services for information technology, academic, government and professional clients.The Company's innovative technology offers the highest levels of security and program control, while its commitment to service provides clients and individual test takers with an unmatched testing experience.The Bilingual Call Center Agent- Spanish is responsible for receiving incoming calls from clients in both English and Spanish. This includes delivering high quality service to customers, answering customer inquiries promptly, inputting accurate customer information into the database, working as part of a team to ensure all questions are answered, and promoting client programs and products.Top ten responses received from our employees as to why they enjoy working in the Call Center:1. The people you work with2. Flexible schedules3. Excellent benefits4. Advancement opportunities within Pearson5. Pearson Events6. Casual days and casual summers7. Training resources available to employees8. Get to work with and speak to people from all over the world9. Fun, friendly, and fast paced environment10. Constantly meeting new and interesting people - High school diploma or equivalent preferred- Must be bilingual in both Spanish and English- Six months customer service experience- Call Center experience preferred- Must have excellent communication and problem solving skills- Ability to learn and articulate detailed information- Must have great attention to detail and strong organization skills- Ability to work within a team to meet team goals and objectives