Associate Director of Admissions - Military

Description:Purpose of the Job/Principal Responsibilities:The Associate Director of Admissions is responsible for the management of the overall performance of the team along with being the coach, a motivator and mentor of the 10-person team, (8 Admissions Advisors, one Registration Coordinator, and one Financial Aid Officer). The goal of the ADOA is to instill a sense of team responsibility, team leadership and ultimately improve the student start rate through quality customer service, team performance and follow up. An integral part of the ADOA position is to coach the Team Leaders and ensure the skill development of the team.Typical activities for an Associate Director of Admissions include:- Manage Admissions Advisors and the day-to-day Admissions activities - Use his/her expertise to coach Team Leaders and team members and ultimately increase the teams overall conversion and start rates. - Provide ongoing training for all team members (help) classes- Schedule lead distribution to Advisors- Implement and monitor student follow up procedures- Ensure Advisor accuracy with regard to student status changes in the CRM- Provide support for the Financial Aid Officers and the Registration Coordinators- Motivate and support team members- Keep team tracking boards up-to-date and accurate- Use metrics to analyze and improve team member production- Maintain communication with VP of Admissions, Director of Admissions, management of Financial Aid and Academic Advising, the Director of Training and Manager of Admissions Training. Provide feedback necessary to improve the student start process. - Achieve team performance standards and lead the team in the accomplishment of meeting assigned goals - Know, maintain, adhere and comply with all appropriate corporate policies, state and federal regulations and follow all Standard Operating Procedures- Maintain knowledge of programs offered and take responsibility for keeping current with program changes and new programs offered- Participate in programs for self-improvement and professional development especially as it relates to coaching- Facilitate inter-departmental communications to help create a positive, team-oriented atmosphere- Performs all interactions with the highest level of customer service and professionalism- Perform various other duties as assigned by ManagementQualifications:Experience Required:- Proven success as an Admissions Team Leader- College degree and/or equivalent work experience- Positive support regarding managerial decisions- Need to have achieved goal for at least 2 full cycles in a row- Aggregate goal accomplished for current year- Product and procedural knowledge- Positive attitude and willingness to help others- Successful managerial experience of at least 2 years- Capable of accomplishing multiple tasks within specific periods of timePosition Requirements /Scope of the Job/ Skills Required:- Must be able to work at least two evenings per week and periodic weekends if necessary- Ability to answer complicated Admissions questions accurately and in detail- Ability to deliver outstanding customer service by telephone, e-mail, and other mediaMeasurement of Success:Associate Director of Admissions will be evaluated based on (a) ability of individuals and team to meet established performance metrics; (b) ability to produce daily & weekly team tracking reports on time and accurately (c) ability to coach, train and use coaching tools providing during training; (d) ability to work effectively lead a team, both within and across Kaplan University departments; (e) team retention; and (f) attitude and enthusiasm.Salary/Benefits: Salary commensurate with experienceBenefits beginning day one include: - Medical (including a Vision Discount Plan), and Dental coverage - 401(k) Savings Plan participation - Health and Dependent Care Spending Accounts - Life and Accidental Death Insurance - Legal and Financial ServicesJob Location: Chicago, ILJob Number: RUSAKAP4254-617654Company URL: http://www.kaplan.eduCompany Profile:Kaplan University is an institution of higher learning dedicated to providing innovative undergraduate, graduate, and continuing professional education. Our programs foster student learning with opportunities to launch, enhance, or change careers in a diverse global society. Kaplan University is committed to general education, a student-centered service and support approach, and applied scholarship in a practical environment. Kaplan University is a unit of Kaplan, Inc., a worldwide education services provider and a subsidiary of The Washington Post Company (NYSE: WPO). www.kaplan.com