In-Home HVAC/Refrigeration Repair Technician - Logan, WV

Job Category Installation/Maintenance/Repair Career Level Experienced (Non-Manager) In-Home HVAC/Refrigeration Repair Technician - Logan, WV Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.Sears technicians diagnose and repair household air conditioning and heating and refrigeration, washer, dryer appliances while providing superior service at customer's homes. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer's home. Products repaired include:·HVAC/Refrigeration including air conditioning, heating, refrigerators and freezers (sealed systems). Sears technicians are the best equipped in the industry---you will be provided a Sears van, laptop computer, and all the tools needed to do the job! In fact, Sears technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.Please RUSH your resume to Barb Morris, Field Staffing Manager:hr257@searshc.com!QualificationsTo provide the proper customer focus, the In-Home Service Technician must:·Work as a dedicated team member to ensure fast, flexible and expert service to every customer·Demonstrate a sense of urgency to meet customer time commitments ·Successfully complete all Technician III training elements within required timeframes·Meet key performance metrics and/or productivity goals as defined by the business·Provide knowledgeable and courteous repair service·Continuously look for methods to improve business performance and enhance the customer experience·Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer·Provide direction to a Technical Helper, as applicable·Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.·Mentor other technicians, as applicable·Maintain truck stock inventory within the prescribed company guidelines and standards·Follow the truck maintenance schedule and keep a clean, organized truck·Adhere to all company policies and procedures·Perform miscellaneous duties as assignedExperience/EducationHigh School diploma or general education degree (GED) preferred·Must be at least 18 years of age·Certification and /or licenses as required (Journeyman's license required)·Successful completion of pre-employment drug screen, criminal background check and driver's license check·Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy·Experience and aptitude with computers and databasesBenefitsSears provides a comprehensive benefits program designed to meet the needs of our associates and their families. The value of your benefits can be as much as 30% of your base pay depending on the plans you participate in each year. Benefits offered include: Medical PlanDental PlanStarbridge Medical Choices PlanLife Insurance PlanHealth Care Flexible Spending AccountDependent Day-Care Flexible Spending AccountKMart Advantage RX PlanEmployee Assistance Plan (EAP)VacationNational HolidaysPersonal Days401K PlanAssociate Stock Purchase PlanAssociate Discount ProgramConSern Loans for EducationSears is an Equal Opportunity/Affirmative Action Employer.