FT In-Home Appliance Repair Technician-Abilene, TX

Job Category Installation/Maintenance/Repair Career Level Experienced (Non-Manager) FT In-Home Appliance Repair Technician-Abilene, TX Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. This position is responsible for the repair of products in the customer's home. Products repaired include:Home Appliances: Refrigeration (non-sealed systems), Cooking, Microwaves, Dishwashers, Disposers and Laundry.Please RUSH your resume to Barb Morris, Field Staffing Manager:hr257@searshc.com!QualificationsThe Technician's specific functions fall into four main groups:Technical:·Accurately diagnose and repair appliances/equipment in the customer's home·Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products·Ability to give the customer an accurate estimate of the cost of repair, if applicable·Ability to provide knowledgeable, courteous and professional customer service·Must have knowledge of basic electrical principles·Ability to work variable and flexible hours, including required overtime·Ability to handle stressful situations and work in a fast-paced environment·Regular and consistent attendance is an essential requirement of employmentCommunication:·Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner·Ability to read, understand and apply written text of a technical nature in order to answer questions, solve problems, and complete job tasks·Ability to communicate effectively with Sears associates, vendors, third party customers and other outside sources (i.e., routing, STAC, etc.)·Ability to communicate effectively the benefits of the Value Added Services to the customers·Ability to communicate effectively with diverse groups, tailoring communication for audience/situation·Must have the ability to use a laptop computer for service call processes, routing functions and parts/inquiries/ordering·Ability to read, write and speak English Service Performance:·Ability to perform all services within manufacturer specifications and the In-Home Technician Operating Policies·Ability to perform all procedures and work instruction according to ISO 9001 standards (ISO Certified Districts)·Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information·Ability to read, understand and navigate through information presented in diagram, blueprints or other pictorial displays on the laptop computer·Ability to demonstrate effectively appropriate time management skills·Ability to work with minimal supervision·Ability to maintain a professional appearance according to company dress code ·Must demonstrate a commitment to quality work in all areas·Ability to follow specific process steps to ensure quality workmanship and prevent recalls·Ability to perform to the company standards set for PA, PM Add-ons and other VASP sales·Ability to follow all technical processes related to management of customer collections (i.e. ATM deposits)Safety:·Ability to apply appropriate use of security, maintenance and safety procedures to protect company and customer assets (truck, tools, parts, inventory, etc.)·Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)·Ability to avoid accidents by recognizing potentially unsafe situations, and responding appropriately when accidents occurs·Ability to follow appropriate industry specific regulations related to the handling of hazardous materials. This job is performed by the Technician driving to the customer's home and repairing the appliance/equipment on-site. Experience/Education·Minimum 2 years direct experience required ·High School diploma or general education degree (GED) ·Must be at least 18 years of age·Certification and /or licenses as required ·Must be able to pass the pre-employment drug screen, criminal background check and driver's license check·Must possess and maintain a valid state driver's license and be willing to submit to random drug testing, per company policy·Experience and aptitude with computers and databasesBenefitsAs a Sears Service Technician, you'll enjoy the benefit of a company-owned vehicle to use to make your service calls, insurance, maintenance and a gas card, a laptop computer, cell phone, uniforms along with an energetic and positive work environment and great career opportunities! Sears provides a comprehensive benefits program designed to meet the needs of our associates and their families. The value of your benefits can be as much as 30% of your base pay depending on the plans you participate in each year. Benefits offered include: Medical PlanDental PlanStarbridge Medical Choices PlanLife Insurance PlanHealth Care Flexible Spending AccountDependent Day-Care Flexible Spending AccountKMart Advantage RX PlanEmployee Assistance Plan (EAP)VacationNational HolidaysPersonal Days401K PlanAssociate Stock Purchase PlanAssociate Discount ProgramConSern Loans for EducationSears is an Equal Opportunity/Affirmative Action Employer.