FT Home Appliance Repair Technician (A&E) - Raleigh NC

Job Category Installation/Maintenance/Repair Career Level Student (High School) FT Home Appliance Repair Technician (A&E) - Raleigh NC Sears is committed to improving the lives of our customers by providing quality services, products and solutions that earn their trust and build lifetime relationships. We are proud of our diverse, high-performance team work environment and we strive for continuous improvement through keen focus on growth, effectiveness and a sense of urgency. Individuals who are driven to earn our customers' trust and business every day, who act with integrity, who treat everyone fairly and value diversity, and who are accountable for their actions are welcome to show interest in becoming a member of our winning team.A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customer's homes. A&E technicians are the best equipped in the industry---you will be provided a van, laptop computer, you need to do the job! In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction.QualificationsJob Responsibilities: To provide the proper customer focus, the In-Home Service Technician must:· Work as a dedicated team member to ensure fast, flexible and expert service to every customer· Demonstrate a sense of urgency to meet customer time commitments · Successfully complete all Technician II training elements within required timeframes· Meet key performance metrics and/or productivity goals as defined by the business· Provide knowledgeable and courteous repair service· Continuously look for methods to improve business performance and enhance the customer experience· Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer· Provide direction to a Technical Helper, as applicable· Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence· Mentor other technicians, as applicable· Maintain truck stock inventory within the prescribed company guidelines and standards· Follow the truck maintenance schedule and keep a clean, organized truck· Adhere to all company policies and procedures· Perform miscellaneous duties as assignedBenefitsBenefits:As an associate, your career path options will be determined by your performance as well as your desire to advance further within our organization. And you'll get some of the best benefits in the industry:-Medical, Dental and Legal Plans -Associate Stock Purchase Plan -Pension Plan -Flexible Spending Accounts -Associate Discounts -Educational Assistance / Tuition Reimbursement -Group Universal Life Insurance -Long-Term Disability Insurance -Long-Term Care Insurance -Business Travel Accident Insurance -Short-Term Disability -Vacation/Personal and National Holidays -WorkLife Solutions Please Note: Different eligibility rules apply to certain benefits. Some businesses do not offer all benefits shown. EOE/AA EmployerSears is an Equal Opportunity/Affirmative Action Employer.