Customer Service Manager

Danco, Inc., a subsidiary of the NCH Corporation, is the market leader in our established product categories of "do-it-yourself" home repair and remodel for kitchens and bathrooms.  Based in Dallas, TX, Danco's products can be found in virtually all home improvement and hardware retail outlets, including Home Depot and Lowe's.  Danco has built a strong foundation in both market share and reputation for performance, value and execution.  We are focused on profitable growth through increased brand awareness, product category management and innovative solutions for our retail partners and consumers. NCH Corporation is a profitable, privately-held conglomerate conducting business globally in more than 50 countries, operating in a variety of industries, employing over 8,500 associates.  We are always looking to hire talented and motivated individuals to join our team. SUMMARYDanco seeks a Customer Service Manager to support its Customer Service Department located in Irving, Texas. This position will develop a highly trained, knowledgeable, professional customer service organization to meet and/or exceed both the internal and external customer's needs and expectations, while achieving service objectives and standards as set forth by the company. ESSENTIAL DUTIES·  Provide daily leadership and direction to C/S team to ensure that customer needs are met and daily ·  Goals achieved according to Company Service Proposition.·  Establish daily productivity goals, measure performance, correct deviations, report results.·  Work with Senior Management to establish annual growth plans, and set department budgets.·  Participate in CRM process·  Recruit/Hire/Train REQUIREMENTS·  Bachelor’s degree from an accredited college or university, plus 1-2 years work related experience. ·  Must have good people skills/Interpersonal skills/listening skills along with both oral and written communications skills. ·  Must be knowledgeable in Oracle software, along with Word/Excel/Power point/Internet·  Must have demonstrated skills in gathering and analyzing information to skillfully determine cause of problems and then develop and implement plan to resolve. ·  Must have good teaming skills to both, lead a group, or participate with others to complete a task or achieve a goal. BENEFITS·  Competitive Base Salary·  Aggressive Benefit Program (Medical/Dental/FSA/Life/STD/LTD)·  Matching 401(k)·  Education Assistance PlanQualified candidates may submit a resume to nch@corptalent.com   Job Title:   Customer Service Manager Company:   Danco, Inc. an NCH Corporation Status:   Full Time, Employee Job Category:   Customer Support/Client Care Career Level:   Manager (Manager/Supervisor of Staff) Company:   Danco, Inc. an NCH Corporation