Commercial Account Executive

Company: ADT Security Services Location: Chatsworth, CA 91311 Job Category: Sales/Retail/Business DevelopmentJob Posted: 9/4/2008 Job Description: To learn more about ADT Security Services, Inc., the world's largest provider of electronic security, please click on the logo above.Responsibilities:The Commercial Account Executive has a critical function in this organization to assure that the existing customers’ needs are met, while continuing to change the customers’ perception of our value proposition in the market place. This individual effectively is the ADT “brand steward�, charged with telling the ADT story and clearly demonstrating to the existing customer that ADT is the leading electronic security provider. Working from both existing and National Account leads, the Commercial Account Executive is responsible for securing profitable package sales and upgrades to existing ADT Commercial customers and maximizing customer satisfaction and retention by initiating post installation follow-ups, another key objective. This position meets and exceeds our National Account customer expectations at a local level. This rep will also have a commanding knowledge of our product line, as well as that of our services. They will be key in terms of renewing customer agreements.Duties and Responsibilities:1. Follow the Model Sales Call Process, assuring the customer understands our value proposition.2. Sell products within assigned territory consisting of mid-sized commercial customer accounts, as well as all NA new and existing business requiring a local Commercial representative.3. Respond to all NA site surveys within the allotted 72 hour window.4. Maintain sales quota and follow established guidelines.5. Identify prospects utilizing creative lead-generating techniques and maintain productive working relationships with existing customers.6. Independently establish call plans and customer follow-up strategies, and apply time and territory management techniques. Contact, at minimum 6-10 existing customers a day and meet in a face-to-face environment with a minimum of 3 customers per day.7. Utilize approved marketing materials to include the Commercial Model Sales Call process to present sales presentation and proposal to prospects, identifying benefits and advantages of our products and services over those of the competition. This includes the use of the ADT “We Care� form in all customer appointments.8. Add on, amend, and convert customer systems to meet their specific needs.9. Renew existing customer agreements.10. Adhere to current ADT policies, procedures, products, programs and services.11. Follow up with prospects.12. Obtain referrals.13. Prepare final contract for signature.14. Process work order and complete all paperwork in accordance with approved and standardized procedures.15. Post installation follow-up by contacting customer, ensuring commitments were met and generating referrals.16. Maintain customer retention by affirming customer satisfaction once the customer has been in service.17. May provide functional guidance to less experienced representatives.18. Maintain an in-depth knowledge of complete line of products/services and customers’ issues and needs through in-house training and reading/research.19. Responsible for completing the Commercial Account Executive Certification Program within six months of entering this position.Requirements:Education: College degree preferred; High School degree or equivalent mandatory.Experience: 2 years experience as a successful Commercial Sales Representative demonstrated by the consistent ability to exceed quota.Skills: Excellent interpersonal skills. Strong communication skills. Flexible style (“do whatever it takes� approach). Aptitude for problem solving; ability to determine solutions for customers (consultative sales approach).Other: Valid drivers license with clean driving record. Ability to work a full time schedule. Available for local travel. Ambitious results-oriented individual with entrepreneurial drive. APPLY ONLINE WITH ADT's ONLINE APPLICATION EOE/MFDV Contact Information: Company: ADT Security Services View all "ADT" jobs.