Assistant Store Manager - Arundel Mills Mall - Hanover, MD

We are seeking an Assistant Store Manager for our location at the Arundel Mills Outlets in Hanover, MD.

 

Samsonite is the worldwide leader in superior travel bags, luggage and accessories, combining notable style with the latest design technology and the utmost attention to quality and durability.  Utilizing top designer expertise from around the globe, Samsonite creates unparalleled products that fulfill the travel and lifestyle needs of the sophisticated traveler.  For 97 years, Samsonite has continued to build upon its rich design heritage.  Samsonite markets products under the Samsonite, Samsonite Black Label, Lambertson Truex, American Tourister, Lacoste and Timberland brands. Samsonite. Life's a Journey.

 

 Assistant Manager Profile

 

Customer Service:

To assist in the creation of an environment that is passionate about delivering exceptional customer service.

  Performance Management:

Has secondary responsibility for assisting in the management of store sales results.  Works with the team to ensure required standards for product knowledge, customer service, selling skills, merchandising, inventory control, loss prevention and store operations are consistently delivered.

 

Communication:

Consistently communicates the Samsonite Company Store customer service standards by providing coaching and feedback to the store team in order to ensure that service standards are achieved.  Plays an active role in serving customers particularly in finding solutions for customer queries and concerns. 

Provides feedback on store sales and customer comments to the Store Manager, in order to influence future product ranging/merchandising, in a timely manner.

 

Stock Management:

Coordinates with home office team to ensure stock and sales management  processes are accurately completed, and reporting requirements are met for all products.

 

Requirements: 

•  1 to 3 years Retail Management experience

•  Excellent customer service skills

•  Excellent communication and leadership skills

•  A desire to exceed expectations

•  Sound decision making skills

•  Time Management skills and the ability to be organized

•  2 to 4 years degree a plus

 

 

 

Qualified candidates should submit a resume and salary requirements to: crystal.wormack@samsonite.com

 

EOE