Satellite Installer/Technician (Installing DirecTV) Industry

DIRECTV Home Services is North America's largest provider of installation services to the home entertainment, communications, enterprise data and home integration service industries.  DIRECTV Home Services has over 4,000 employees in over 70 branch locations.  We are currently seeking Satellite Technicians for our City of Industry location.

Summary: Establishes satellite TV service by installing satellite DirecTV systems and equipment; verifying system performance; Customer Service, maintaining records.



Primary Duties and Responsibilities:



• Prepares for satellite TV installations by reviewing installation orders; gathering equipment, supplies, and tools; coordinating schedules with customers.

• Plans satellite TV installations by evaluating location; locating access; laying-out equipment and wiring plan.

• Establishes satellite TV system by installing equipment; running and pulling TV cable; programming and calibrating equipment; adhering to codes, regulations, and standards.

• Verifies satellite TV system functioning by testing equipment and connections; identifying and correcting problems.

• Maintains records by documenting installation, service, and repairs.

• Maintains and improves service by listening to customer's description of problems; diagnosing, troubleshooting, and repairing problems; replacing and upgrading components; referring to schematics, manuals, and manufacturers' instructions.

• Maintains customer rapport by resolving concerns; answering questions.

• Maintains safe work environment by following safe practices.

• Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

• Updates job knowledge by participating in educational opportunities; reading technical publications.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Follows all company policy and procedures.

• Adheres to safety policy.

• Other duties as assigned.



Education and Requirements:



• High school diploma or G.E.D.

• Must be able to lift 65 lbs and climb utility poles.

• One year experience in electronics, Cable TV, Satellite TV Installation or related field. Construction experience also a plus.

• Good verbal and writing skills

• 1 year of customer service experience

• Must have Valid driver’s license.

• Negative pre-employment drug test is a must

• Criminal and DMV backgrounds Must meet company hiring criteria



Additional Requirements:

This position outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.