Installation and Service Technician

Job Purpose:

Serves customers by installing and servicing fireplaces, wood and pellet stoves, chimneys and hot tub systems and products

 

Company Information:

We are a fast growing company of individuals focused on providing our customers with a job well done and a pleasant overall experience.  We strive to be the best by constantly pushing our education to new levels through industry certifications and events.  We strive to exceed our customer's expectations through our depth of product knowledge and our expertise in the areas we are involved.  We are looking forward to finding a second trained service technician to work along side our existing technician and learn the products, gain the certifications, and be able to operate independantly with a helper for fireplace, stove, hot tub, and furniture installations, deliveries, and service troubleshooting when needed.  Apply for this job ONLY if you are ambitious, eager to learn and have a passion for the products we are involved with. 

 

Duties and Expectations:

 

* Must have valid drivers liscense

 

* Must have experience working with others or being responsible for a co-worker

 

* Must enjoy ladders and like heights. 

 

* Must be able to spend all day on the edge of a third or fourth story roof.

 

* Must be able to complete necessary job paperwork, create invoices and collect money.

* Must be able to complete the service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

* Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.* Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.* Documents service and installation actions by completing forms, reports, logs, and records.

* Updates job knowledge by participating in educational opportunities; reading professional publications; obtaining related certifications.

* Accomplishes operations and organization mission by completing related results as needed.

Skills/Qualifications:

Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others