Customer Service Center Coordinator

General Summary: Responds quickly and courteously to all homeowner calls, emails, and complaints nationwide. Coordinates with division Customer Care Professionals in assisting homeowners in resolving customer care issues.

Essential Duties AND Responsibilities:

·  Responds to all incoming homeowner calls.

·  Processes all Customer Service requests.

·  Creates and processes work orders.

·  Maintains continuous correspondence with homeowners and all field personnel.

·  Files and posts follow-ups from field representatives on daily basis.

·  Informs Team Leader and National Contact Center Manager of continuous problems.

·  Maintains strong rapport with Division field employees and/or subcontractors.

·  Generates letters to homeowners in timely manner, as needed

 

 

 

JOB SPECIFICATIONS: 

 

·  High School diploma or equivalent required.

·  At least 2 years’ customer care experience preferred.

·  Knowledge of Windows or comparable computer software desirable.

·  Ability to deal with all personality types. 

·  Must maintain calm and positive attitude at all times. 

·  Must be detail and multi-task oriented.

**Please include Salary Requirements